Urban Barn Richmond Hill

I’m so disappointed. I’ve been a loyal customer of this store for many years. I love urban barn but this specific store has always made a great impression with their service and care. This doesn’t seem to be the case anymore. I ordered two paintings that were supposed to be delivered within a week (I was told it’s a guarantee). After 3 weeks of calls and follow up on my end one of the paintings still isn’t available. The attitude by the sales associate named Kim has left me feeling that this is my last purchase at this store. The dismissive, non apologetic tone and complete lack of desire to help is such a huge shift from what I’m used to. It’s too bad as I’ve spent thousands of dollars in this store and would continue to. I hope the owner of this store reads this and does something about it. You don’t seem very busy and most stores on that plaza already shut down. You won’t keep customers around much longer with folks like Kim representing your customer service standards.

Lots of awesome furniture and the materials used are very sturdy. The display of all the products was very eye catching. Staff here were very helpful as well.

A big shout out to Kassaundra at the Richmond Hill Urban Barn! After a terrible experience at another furniture store I’d given up on refurnishing my living room for several months. Walked into this store just to kill some time. No pressure just super pleasant to work with, she gave me great ideas for my living space. Purchased a gorgeous coffee table to kick start fresh new decor ideas thanks to her help!!

Kass is the absolute BEST associate ever! She’s actually nice and she knows how to help customers figure out to utilize their space and what will look good.I believe she said she has a background in Interior Decorating so if there’s anybody I trust in the store to help me always it’s her. If you go here make sure she helps you because she will take her time to make sure you like everything.

I’m giving it one star, because we had a lovely time with the staff at Urban Barn amidst a big move, in which we bought many pieces and spent tons of money towards the company. Now it has been a few months, two dresser exchanges due to damage, and the worst part is it takes forever to get through to anyone in client care. There is no phone number to call.You would think after second issue with same item, they would work a bit faster to resolve the issue. I have had TWO damaged dressers taking up space in my bedroom, tons of energy and garbage with unpacking both, wasted energy getting the HEAVY item up and down the stairs.I have sent countless inquiries and I hear back sporadically, not sure it is worth the hassle to buy with Urban Barn again.

I was looking for counter stools and found the perfect ones thanks to Naz at the Richmond Hill location. Naz had all the information I needed to seal the deal and I couldn’t be happier with my decision. They had a vast selection more than any other furniture store to choose from.I highly recommend that location and staff.

The staff are very friendly and welcoming. They are professionally trained. They know the products very well and could give me good suggestions. I made a purchase and happy with my purchase.

We were impressed with the customer service from both Vicky and the store manager Ali. We did not feel pressured to buy anything. They were around when I needed questions answered and were very helpful. We love their products and quality of merchandise.

We are so happy with the service we received from start to finish. We were reluctant to purchase this table as the reviews had some complaints. Our table looks amazing in our kitchen. The delivery service was excellent.

Mrs. Kim Taylor is the best manager ever. She made the purchasing process very smooth and stress free. Great Experience!!!