McKenzie Psychology

Dr. McKenzie has been a crucial support to me since a family member was diagnosed with a serious mental illness (and addiction). She is compassionate, knowledgeable, and honest. I wholeheartedly recommend her as a psychologist for short or long term support.

I appear to not be the only one who found their payment and cancellation policy to be a little predatory, based on at least one other review.My councilor was kind, and helpful. If their business as a whole was more human oriented I might still be a patient of theirs. It's regrettable at a time when most all businesses of this kind have a wait list and options are slim.

When I cancelled an appointment, I was still charged (which, is understandable). I am a student; when I went to pay two separate times for this session (during exam season), the office was closed. However, I went during hours, called ahead of time to warn the company (spoke to someone directly), and both times the office administrator, “went home sick”. As a result, I was unable to pay. I took 2 hours out of my day each time I attempted to pay (because I had to bus). After the second attempt, I was unable to come within two weeks because of exams. They sent me to collections. This situation was handled unprofessionally and caused me a great deal of stress. It is frustrating because the whole situation was easily avoidable, and more importantly, I was cooperating with the company (I was more then happy to pay— I understand, and follow policies).

Not client centred- money centred.Seems I am not the only one with this experience.

Dr. McKenzie was one of the worst psychologists I’ve ever had. She does not know how to handle her clients and gives poor advice.

Dr. McKenzie is very kind, professional, and accomodating. She managed to diagnose what other psychologists had missed, and I am very grateful.