LACHAPELLE BUICK GMC LTEE

Called sales and tried to get help to replace my truck for early spring but the lady said she couldn't do anything for me.I guess I'll go to another dealer.

Excellent service Very polite and always have time to explain things to you. Also very flexible to work with your schedule. This wasn't my first car (4 new cars in past between me and wife,) Highly recommend this dealer. By far best I've had. Manon desjardins was a great sales rep and explained every dollar in detail and helped get me the best price. (I've went to 8 dealers in the area and none came close to what I got at Lachapelle. ). Thanks :)

I purchased a Yukon XL SLT in 2011 and purchased an extended warranty for the vehicle which expired in 2015.I began to hear clicking sounds in the engine in 2012 and brought it to the Lachapelle location (Hull, Quebec) for someone to take a look at my vehicle. The mechanics informed me that there was no problem. Over the years, I kept going back, since the sounds never went away and they still could not find the problem.In November 2015, I went back again and they noticed that there was a broken screw" in the exhaust manifold. They changed the screw and told me that the vehicle is now fixed. After I started driving it

Jessica Roberts is absolutely amazing!! I called not knowing anything about vehicles and she had patience and took her time with me and explained everything in true detail. She is a true asset and Lachapelle is truly lucky to have her!

I by-pass closer GMC service dealers because Lachapelle is the best, in every way!

I went to get 4 new tires and ask for information on my front rattle. I book the apointment a 8:30 am. I call to ask how things are doing at 12 they say we are working on your tires now i will call you when we are done.at 4:00pm i get a call (were are your nut looks).at 4:30 i artived at the shop nothing done. They said that they waisted 1h lookig for my looks and they ran out of time so i need to book another apointment with a bill of 280$ nothing done. They give me the estimate for the total if 2800$ on next apointment. I took my car to dinawry in gatineau and got everything done for 740$.

Costumer service is Horrible1 : decide to lease my SUV but after the credit check they tell me I have excellent credit but not enough since this is my first car under my name so GM cant approve me, I ask her to reconsidere and they said they would call me backI she never called me back, 2 weeks later I cal and she tells me the bank approved me to buy it so I do.2: was never told I had 4 free oil changes until 6 months before it expired, they told me to bring my receipt in and they would refund me for my other oil changes but when I got there they said thet could only refund me half of my money because I did not use GM oil, how was I suppose to use GM oil if I didn’t know I had free oil changes, told me I would get my check im 1 month , 4 months later he says its still on its way.Horrible service they just don’t careSo to add to this mess, just got back from GMC for them to tell me I will not be getting my money no explanation not even a courtesy call they sent me a free oil change coupon in the mail instead of my 100$

It was an amazing service! All the staff is very kinds and professional. I was really impressed. So, I bought a car straight away.

Not impressed with the service , some staff are very nice but the secratary in the body shop has lots to learn, very unprofessional and needs to find a job she's happy with, cause this one is not for her. She cant deal with people. This is their third strike with me. Won't be back there soon. They're suppose to chance my tonner cover on my truck through warranty at the next appointment, cant wait to see if this happen. I was also waiting for the Gm survey that usually get after a service , never received one yet ???? Not a happy customer , can you tell ?

HATED IT!WORST customer service I've ever ever received! They offered a shuttle service in the am but not in the pm ... and they won't even pay for your taxi. Great to have to pay 30+$ in taxi and then get to the garage and pay hundreds and hundreds!! ... GO TO GM SURGENOR IN OTTAWA INSTEAD *