RBC Royal Bank

Baseline SHERWOOD PARK BRANCHVery frustrating, I went to cash out my own money and was very rudely declined. I totally don't understand its my money she denied to hand me cash or etrans.A LADY WITH A GLASSES AT THE FRONT SHE IS A RASIST ,SHE said I need to drive to all over RBC Sherwood park to cash out. It is a joke when you can't access to your own money and drive around the town to knock at different branches to beg for you own money

There could be 6 staff members standing around with one person actually serving a lineup of customers alone. They really don’t care.

I had by far the worst bank employee I've ever met today at this location. I came in with a simple request and was treated so rudely I didn't even bother trying to make a transaction in the end and just left. It was an Asian guy, 2 actually. They were making faces, snarking, talking in another language to each other. It's not too surprising to me that RBC branches and terminals are closing all over the city. This banks time is past, do yourself a favour and go find a competent one where they know how to treat their customers.

They turned me away after I waited for 20 mins and asked me to go to the RBC in Manulife because my banking needs would take too much time and there was a lineup. Not a way to manage their clients. Unless they're looking to lose a client, then they're doing a great job at it because going forward, I'm making the conscious effort to not go to this branch. They do not value your business. I don't value wasting my time there.

this is the worst banking experience of my entire life. these people gave no manager, no education and no clue how to treat their customers. I wont be back. ever. ever.

Saw an unhelpful and condescending customer service person about a simple issue that wasn’t resolved. Tried to resolve the issue with the branch manager who was impossible to get in touch with and when I finally did was unwilling to resolve the issue either. After 20+ years with Royal Bank I am switching to another bank with better service and no service fees.

I wish I could remember her name but the younger woman with long curly black hair , black framed glasses and wing tipped eyeliner was an absolute angel and a gem. I never do reviews like this but I hope she sees it because she truly made my day. I could tell some customers a head of me were giving some staff grief because of the wait time and I could tell she was a bit flustered because of it but after a minute of chatting with her I could tell she just needed to interact with a customer that wasn't in a rush! Hope management sees this and gives her some kudos. Keep up the great work! I'll always wait for her if she's working up front. :) <333

So far this has been the worst bank I have ever dealt with. I have been with them for two weeks and already they put my account negative from a system error and then someone was supposed to fix it and instead left it negative the exact amount of what I get paid. They then take my money , and have been running me through loops for two days to get MY money back . I was never supposed to be negative , I was very clearly told it was an error on their end , and still they have not returned my money. They keep playing games and everytime I call and tell them to leave specific notes, they say they do but then no one ever sees any notes on my account for anything. They tell me I will receive a call immediately from a branch manager and instead i wait hours , try to call the manager myself , only to find out they don’t have a direct phone line for my home branch ? So I’m told I will get a call from the manager right away . Still not a single call and everytime I call they just okay the same games . I’m so done with this branch already .

I stopped by to open a new checking account. I had to actually make an appointment to do so the following afternoon! All offices there have doors and the tellers are at tiny desks with NO counter. For a person walking in the 1st time, it's confusing where to stand or line up.Very disappointed to get an ugly card with smeared writing by the teller and they're not even chipped! Was told I couldn't use it anywhere except Royal Bank Atm's. And was told the only place the debit card had any deals was .03 cents off per liter at Petro Canada gas stations. Really? That's it! Lol. This place really needs to get with the times. Your card rewards are terrible!

Watch out depositing your cash via the bank tellers at this branch! I had an African Canadian male teller take my cash, only actually deposited half of my money on my receipt. Thankfully I caught it before I walked out of the bank. Walked right back up to him holding my cash on “the side”. Beware of scammer bank tellers at this branch. I understand that city centre is a glorified homeless shelter, but I’m 100% confident this wasn’t an unintentional error on this tellers part. The look on his face when I confronted him, you can tell he has done this intentionally before to unaware banking customers. Which is why, I’ll never step foot in this RBC ever again.