OAK + FORT

I don’t really shop here anymore just cuz of the return policy but I ended up buying something today and thanks to the staff named ivy for helping me out! She was efficient with helping me and not pushy at all.

Sales Lady is very hardworking and personable. The manager is very arrogant, her ethnicity is East Indian. The manager can't break a smile and when she asked for my email address & phone number she didn't even make any eye contact whatsoever. Why is she a manager?! If you hate your job, quit!!! She looks miserable!

I'm totally agree with other reviewers 1 star comments. This shop is only service two main customers (Two Mandarin speaking PROFESSIONAL online Real-time Video LIVE show" woman purchasers). When I ask them for a basic question "do you have this shoes in X sizing and availability?"

I entered the store and approached the cashier where 3-4 employees were standing there yet no one acknowledged me. I was left standing there for a few minutes until one of the girls looked up and gave the other a nudge. No apologies or greetings. They just stared at me.I’m also really unhappy with not being able to return a product I just bought because it is apparently on sale. It’s not very clear because it doesn’t show as a final sale on the product page. The manager wasn’t nice about it here and mentioned “it’s our return policy”. Maybe websites list items as final sale and don’t expect customers to search through the FAQ to determine that. With subpar quality and considering the prices, I recommend dropping a few extra bucks and shopping at Aritzia instead where they have similar styles but better quality.

A lot of the workers were nice but I was in the change room and no one knocked on the wall to see if was in the room. Lady tried to open the curtain while I was naked and luckily I had a fast reaction so she didn’t see me. They need to indicate properly when someone’s in the room. Also, someone was in the first room with a phone stand and making videos?? There were two Asian girls. Not sure what’s that about but it’s not cool while we are in line waiting.

2 Chinese woman were taking ONLINE LIVE show right in front of fitting room(common area). Complained to the manager(also Chinese), but didn't stop them doing this(seems like they are allowed to do so). Don't go to this store if you are care about your privacy!!!!

I visited this store location to return my online purchase: At first I went the store in the outlet mall but they didn’t accept any returns from online. At least the store in Richmond accepts returns from online order. However, Needless to say, I could tell the store was reluctant to give me the store credit at first and they were pushy in suggesting that I pick out something from the store instead of the refund I wanted.Moreover, they charged shipment fee when made returns without any explanation. Their billing lacks transparency as they did not mention an extra shipping fee (the out of stock item made the order unqualified for free shipping) which was misleading to the customer. I only found out about the extra charge after seeing that I was refunded less than what I had returned.Oak+Fort has a long way to go in terms of online orders and inventory management. After this experience, I don't intend to return after using my credits.

Purchase a same shirt online with 10% promo plus shipping fee , so actually over original price, since there is no store near me have it available, and last week when I shopped in this Richmond location I found the same shirt, want to have the shirt early , so the sales girl told me I can purchase it right now so can wear it early, and when online one arrive I can return it. Today came back to store with the last week store receipt and the girl helped does not want to return it. Said I need to return it with my online receipt. Excuse me ? This is the exactly same two shirt !! Then she told me the excuse that coz online and in store has different code ? Have shopping with you guys for 5 yrs and never hear that !! Even the girl from last week told me I can do that! 中国人为难中国人，服了

The staff at this location aren't very friendly or rather they weren't friendly to me because I get the feeling that they don't think I look like I've got the money to spend or that I'm too old to be wearing their clothes.Never judge a book by its cover. Yes, I do have the money to buy their clothes and they will all be my age one day. I went to the Gastown location instead where they value my business. Avoid this location unless you want a snobby attitude.

I had such a great experience at the store! The staff were so friendly and very helpful. When I first got into the store it was pretty busy but I still got greeted by all the staff right away after I enter. During that time I picked out this really nice pink sweater and one of the staff member suggest I should try a taupe colour version which I tried on and bought it. She even made some suggestion with size cause I am usually a medium but surprisingly it looked too big on me so she suggested a small size and it was perfect! So I am thankful for that staff member who gave me that suggestion as I probably would not have know and end up not buying it.