Budget Car Rental

This Budget rental location went above and beyond for us. We arrived late due to a flight delay and Sonia stayed late to let us pick up our rental 45 minutes after closing time. She even upgraded us to a better vehicle at no charge. Thank you Sonia, you got our trip off to a great start!

Budget did not disappoint again. We received a super clear vehicle in great shape. The service was quick and easy.

I rented a car at the Abbotsford airport on October 12, 2002.Sonya assisted me at pick up and drop off. Her knowledge, professionalism and kindness are second to none! Thank you Sonya for a job well done!!!! Budget is lucky yo have you as an employee.

Poor customer experience. The gentleman at the counter said that I need to show my corporate id at the time of booking. I was not carrying that. he then said I would have to pay market rate which was 496 (instead of 250 with my corporate discount). this is the first time I have been asked to produce my work ID, even though I have been using budget to book my rentals for the past 5 years.I opened the confirmation email and asked him politely if he could pin point where it says corporate ID must be displayed at the time of vehicle check in. He read the mail and couldnt find any such condition in the confirmation. So, my booking was declined and I picked up the car from next counter at 276 all in ( Hertz )

BAL was awesome with helping me out renting a car gave me a great price. I look forward to using them next year when I come back from Ontario

Friendly and diligent staff. Car always is ready, with the fastbreak program I don’t even have to line up. Clean and good quality cars. Great prices, sign up with Budget and book in advance, straight forward. Never had an issue, more than 3 years booking with Budget on a monthly basis.

They don't even deserve 1 star. Absolutely terrible service! Would never ever recommend. We rented a car for our trip to visit our kids in powell river. The car broke down on the ferry wednesday night. We are still stuck stranded on the sunshine coast with a broken vehicle and no replacement. They keep telling us they're coming and no shows and no calls to let us know. It is now Friday and I've missed half my visit with my children who are completely heartbroken as are we. What a dissapointment budget is.

Our experience with this company was very positive from beginning to end. Car was clean and comfortable.We had been hit by another vehicle and went through process of calling to report it and filling out a incident report. Preete was the employee who assisted us, she was very professional, compassionate and helpful.we very much appreciate her help and attitude. Upon returning car, the employee that assisted us was pleasant and helpful as well.We were very pleased with all aspects of of transaction and communication.Thank you Preete!

Sonia was amazing with taking care of my complex reservation. She bent over backwards for me, even when I lost my wallet in the mix! The whole rental process was super smooth, including with the car itself.

Did not give me the car I booked online. Tried to give me a econo car instead. Charged my credit card extra when the car was returned an hour before the requested return time. Will not trust budget.