TD Canada Trust Branch and ATM

Worst customer services plus careless reactions upon customer banking issue. Yes I am talking about Pamela Smith “Lead Customer experience associate”. Not only she didn’t solve my problem but showing attitude which was not acceptable. Feel so sorry with this kind of customer service.

Very disappointed that they couldn't fixed a mistake they made.I ordered cheques for my business, which i usually get with only the business name and the phone number on them. Instead I got cheques with my personal information on it. Why?? I wondered, the manager said that probably was my mistake and i introduced my personal card when I ordered the cheques. Then, why my business email is on the cheques?It doesn't make sense, i know i presented my business card when made the order.If you value your costumer you shouldn't try to blame them for your mistakes.Very bad TD

Had some precious metals delivered to this branch. I had to call them to inquire about if they had arrived as it had been over the estimated delivery time. The representative said they had just arrived that morning(lie) Also took 20 min once I had arrived and told them I was there to pick them up. Poor customer service. Will have them delivered to my house next time. Way less hassle.

This bank has got to be the most incompetent bank we have ever dealt with. The list would be too long for this review. So the recent experience will have to do. We got an email notification that an account is dormant and in 4 more years will be taken over by the bank of Canada if nothing is done. So we went to the branch and they could not find the account in their records and could not help us. We were told to call the phone number. We called the phone number and they said they could not help us we are to go to the branch. I would not trust this bank with any of your money. We are switching all our accounts to Servus. New addition to this review - my father in law who has been banking with this branch for over 30 some years went to cash a cheque for around $200. He had ID, bank acct number but they would not allow it because he didn't have access card. Absurd they treat long standing customers like this.

The churn rate of employees here is horrible. Takes 20 minutes to see a teller, and then another 15 to get a simple task done. COVID isn't an excuse when other businesses have evolved and are operating fine. Used to be my favorite branch, not any more.

just need to withdraw some money from atm door was locked jul 15th 8.30am. this branch needs to step up their game.employess slow as molasses up hill.my 6 year kid will do better job then them

The customer service is too bad at this branch. The representative lady is so rude, unprofessional at all. She was lazy to check my next appointment. Terrible!!It is too bad for TD having that kind of bad employee.

It does not function to safe and store the customer's money, which is the basis of the bank. They make a deal when the customer withdraws I wanted to withdraw $5,000 from my account, but the customer service manager said I could withdraw $3000. She told me to go to another TD branch if I didn't like it. I felt like I was borrowing money from the bank, not withdrawing my money.

Regularly understaffed. Wait times are poor and when there is a large line up, staff makes no attempt to improve the situation. Failure of management and lack of respect for clientele.I would consider going to a better branch if you have the mobility to do so.

I had really good experiences with the staff being helpful and friendly.Pam was very knowledgeable and could help me regarding information about my credit card, savings and general banking advice. She was very friendly and welcoming and I am definitely going back if I need advice.Only thing I had to deduct a star for was the waiting times during lunch hours. There usually is a rush of customers coming in but stuff is on lunch at the same time so the waiting times are a bit long, however not terrible.