Hilti Store - Burnaby (Vancouver)

Was given the wrong product at first, but the staff (Ana & Lindsay) went above and beyond to fix it! Will definitely return for more business.I was in the market for a concrete nailer and narrowed it down to a battery-actuated Hilti gun. I went into the store and confirmed with the sales rep that the gun was indeed the best option for my needs. What I didn't know was which type of nails to use. I explained my use case and bought a box of nails they recommended and was on my way. While performing the work with the gun, about 10% of the nails would stick into the concrete. I questioned my technique, but ultimately decided to go back to the Hilti store. I explained the situation to Ana, and she immediately asked an account manager and confirmed that the nails weren't right for the job. She gave me a new box of nails, no questions asked. Using the new nails, basically every shot stuck. Since then, my assigned account manager Lindsay has reached out and answered all my questions to make sure I understood the product. I am amazed and thankful for the customer service. Again, will be coming back to buy more tools in the future!

Store is great, ca;ll center is TERRIBLE.

Helpful staff and lots of bodies in the store. Great products!

Very disappointed with customer service. I can only speak for the attitude and bad customer service skills of one of their employees.

Reliable products and good service. Has a small parking lot.

Pretty good customer service I'd have to say the salesman there more interested in helping you then DeWalt or Milwaukee definitely worth the few extra bucks for the quality of tools

Great service, clean store friendly service

Very helpful costumers service. Fast and reliable

Great customer service at the burnaby location.

Friendly knowledgeable staff. If they can't help u they will find someone who can.