St. John’s GOBUS Service

One of their buses was driving very irresponsibility and hit someones dog, throwing the dog across the road and injuring him. The driver of this Go Bus left after hitting the dog. This is absolutely disgusting and it really says something about the people driving these buses and the management of this company, I hope they feel ashamed.

In general, wait times can be unpredictable. I have been using Gobus for several years here in St. John’s. I have many great Gobus stories. I also have many Gobus horror stories. The telephone system is quite lengthy, I have found. Overall, it is a good service if it worked better. It’s easy to say that more buses are needed but that is not always possible.Punctuality, traffic conditions of the day and unpredictable delays will always factor at any time!It’s such an important service for those who are not able to move around on their own.Also, the weather conditions of the day, rules everything!

Been using this service for over 5 years now and I am so grateful that I can!! I would be lost without it, the dispatchers are great, the drivers are fantastic! If you follow their guidelines and schedule appropriately there isn't usually a problem, can count on less than 1 hand having any major issues. With the amount of users compared with the number of buses, plus traffic and unforeseeable situations plz remember where we would be without this service, I know I feel blessed to have them!

Had a lady who could no longer drive her home care patient of 20 years anywhere because apparently she didn’t have the right license, so they scheduled Gobus for the elderly disabled woman. She ended up not being picked up for two hours, and every time we called it was “oh it should be there now in a second!” But never did show up.This is ridiculous how this company treats its customers honestly, specially since they cater to the elderly and disabled you’d think they would have their scheduling and communication better since they deal with some of society’s most vulnerable people!!

Great idea for service..Unfortunately GoBus does not truly care for the disabled deep down.. and will not take responsibility for their mistakes. Be warned

It is great that go bus offers transportation for the disabled, but they honestly need to get their act together.EXTREMELY unorganized.EXTREMELY rude staff.I use the go bus fairly frequent with my job.My last two experiences with them have been disgraceful.First experience:I was waiting to be picked up to go back home. I know that the bus sometimes comes 15-20 minutes early so i started watching for the bus at that time. About ten minutes after my bus was supposed to pick me up, I called and asked when I should expect it. I was told very rudely that someone was already there and I was a no show, the person apparently went inside as well and called out our name. (This is false as I was sat next to the door the whole time I was there so there is no way anyone went inside. I would of seen and heard them. When I told them this, I was pretty much called a liar and that there was nothing that they could do but have me wait over an hour for a new ride. Unacceptable.My second experience has happened today.We are booked to go to another outing and this booking has been made for over a week now.15 minutes pass and the bus still isn’t here. I call and ask where my bus is. They have the audacity to tell me that they don’t even have a bus assigned to get us yet and one will be there as soon as it can get there. It is almost an hour since I was supposed to be picked up and still no bus. ( but they will only wait 5 minutes even if they come early ) Again, unacceptable. I wish there was another way of transporting because there is no way I would still be using this company if I didn’t depend on it.

The driver was very friendly and he got me to my appointment early.

Waited three hours for a bus to pick up my grandmother. Called their line, on hold for over 50 minutes, was informed by a absolutely lovely young man that they had forgotten about my grandmother, no one was on the way to pick her up. This was not the first time, however this was the straw that broke the camel's back. If I could have given Zero Stars, I would have.Three hours? For an elderly stroke victim to wait? Absolutely ridiculous. So many others have gone through the same thing within recent months since the Metro Acquisition.Please fix the system, before someone is injured by it.

Hello my name is Gerard Blyde, I had to wait yesterday November 4th 2019 for a bus from 1:15 until 3:15. But today November 5th 2019 when I had a medical booked they showed up 15 minutes early while my home care was putting me in my wheelchair and hooking up my ventilator they up and left after their 5 minute rule, which was still earlier than the time I booked them for. And when I called they told me I owed them $2.50 for a no show, but they were supposed to show up at the booked time and they were earlier than expected. My problem is this they can be late for everything all they want, I still have to pay but the consumer with the medical disabilities and impairments gets charged because they're not ready when the service shows up early! I'm trying to get someone other than go bus because their runs are never adequate or safe and its all about the money and not the clients, its different if you're able to complete tasks and do things at your own pace but when you're reliant upon others there should be a transit system equally reliant or reliable. People complained about wheel way for all of these reasons but they were always respectful and tried their best to make things right. Go bus gets metrobus or newfound cabs to pickup their runs but when things get congested for people that need their service they don't. So thank you go bus for helping me miss my very important neurology appointment as well as a wheelchair seating appointment that now I may have to wait or correction I will have to wait a year for. This service is not reliable nor dependable or suitable for anybody or anything that requires it, I would strongly advise anybody, any organization or company to avoid using GoBus or its services, please note buyer beware with this company.

GOBUS showed up 15 minutes early and we weren't ready, our scheduled pickup time was 12 and they showed up 11:45 and were gone by 11:50 and they wouldn't send a new bus plus the person on the phone was rude. The man I look after is on a ventilator and in a wheelchair and it takes a lot of time and energy to get him ready and the bus driver even came in to see if he was ready and we asked for a minute and he left