Hertz Car Rental - Buttonville Million Air

The interior of my rental car was not cleaned properly. They probably only vaccume the carpet and seats. It was very dusty inside on the dashboard and the inside of the windshield had not been cleaned for at least a year!! I had to make a stop at home and clean it before driving.

Stay away from this location if you care even a little about customer service!There were two women (the first one appeared of Indian decent, while the second one was an older Caucasian) working there when I picked up the vehicle. Not only did they lack manners, they were rude and unhelpful.The issue was that I was reluctant to have my signature saved on their computer system, so I asked if there was another way to complete the contract. The first woman had an issue with my concern, while the other started shouting at me, saying what the hell was my problem! Unfortunately, I needed the car at the time, so I tried to deal appropriately with them. However, when I was given the key, none of the personnel came out with me to the car to do the inspection, and said the car was fine. Upon my inspection, there was a dent on the side, which I brought to their attention, but they had issue with that as well.I spoke to Hertz using their online contact information, but they told me that the location was independently operated. Later I tried contacting the manager and owner of the location and left messages. However, I have not received a response in the last few months.It was a terrible experience, and I would not even give a star if that was possible.

If you want a reliable car rental serviceThis is not where you want to book.Imagine booking on their Platform only to get a call before your pickup date that they booked your car to someone else and there’s nothing they can do.

VERY HARD TO FIND THIS LOCATION. You have to look carefully (see photos), Hertz has only a few designated car parking spaces.I didn't deal with an agent directly, I used to drop off box but it seems like they don't check it. They never updated their systems. Not the most smooth experience.

Great service. Very enjoyable staff.