Pandora

Extremely unhappy with the way they operate. This store issued a store credit and it was entered wrong. And I don't have the card with me. Now I have to hunt down their customer service and wait hours on the phone to figure out what the actual card number is. The store is completely useless and not helpful at all. This is total unacceptable and I should not be wasting my time getting their issue fixed. They are very good at sending garbage emails which you can not un-subscribe from but when it comes to actually giving you back your money they are incapable!!!!! So disappointed and will definitely ask everyone around me to avoid this place.

Store is cleaned frequently. The only problem was basic knowledge...I wanted to buy a gift for my wife's birthday.After I was allowed in the store I decided to buy gift cards as it was late. That's my problem, not the staff's fault...So I ask for 2 gift cards. Clerk called another as she didn't remember. Ther coworker comes and tries to explain... but she wasn't paying attention. Eventually got it. As I pay, I noticed that she writes with a marker the value. Oh well l, too lateto ask not to I think.After the payment she tries to give the 2 cards to me twice without any wrap or envelope!I had to ask her ti please put in a envelope at leastWell... funny I'd the part I saw her trying to figure out how do it... I bought gift cards at Pandora before... let me assure everyone reading this: I have better customer service at Walmart!All the ceremonial experience of Pandora shopping experience is ruined. If I can buy them online the website is more polite than these hyped store clerks who think that are superior level.AND please don't blame Clovid ... is just plain low level.

The service was okay here. I came to exchange a bracelet that broke & the first lady I talked to said something along the lines of, “I’m in the middle of helping a PAYING customer first” which I think came off poorly.I then waited awhile & Simran helped me & she was super sweet and provided exceptional service.

I had a bad overall experience today throughout my entire time at the store. When I asked a salesperson for help, she was very rude and had an arrogant attitude towards me. During checkout she rushed the entire process and did not hand me the bag after I paid (I had to reach across the counter for my product).

I’ve called 10 times in a row to talk about an order I am picking up. I urgently need to set a new pick up date or else the order will be cancelled. I can’t believe nobody answered on a Tuesday. Horrible service.

Had possibly the worst customer service I’ve ever had at this store. Went in with a bracelet I got as a gift for Christmas wanting to exchange it for the smaller length. I had it in the original packaging, with a receipt and the Pandora tissue paper still in the bag. Clearly never worn. Waited 20 minutes for help as I watched 2 employees help the same person and another helped someone who had just walked in before getting to me. I gave them the gift receipt and they told me they couldn’t do the exchange because it had been more than 30 days since the purchase. However my sister got the same bracelet for Christmas and had exchanged hers no problem two days before I tried to. I spent an hour in this store asking how this made sense. I didn't want to return it, I wanted the exact same item in a smaller length so it fit my wrist. They had me call the customer service line who said I should be able to exchange it and still refused to do it. I later asked the person who gifted it to me if they had the original receipt, which said right on it exchanges are accepted until the end of January. The staff should have known better. Clearly uneducated on the extended holiday return period and now I’m having to take even more of my time to go back to the mall to do the exchange that should have been done no problem. Save your breath going to this store. I will never buy from Pandora again.

Honestly I don't see a good resale value on these products. Personally I would invest in other jewelry brands that provide a better overall value.

Worst customer service. Two reps completely ignored me and both attend to someone that came in after me. It is best to order online than dealing with the reps from this store. Horrible!. Thankful for Gayoung, She was so polite and professional. The others should take a leaf out of her book.

Send my items to get cleaned, the person seems doesn’t wanna do it at all but it’s such an easy job. And she dropped my items on the grand in front of me, without saying sorry!? Also after the clean it doesn’t look nicer than before. I will not longer consider this brand.

My review is poor because they were not able to help me.I love your jewelry BUT second time now I lost a stone in my ring and I went to the store to get it fixed or replaced and they want a receipt. I don’t have one. So I’m out of luck. This is not acceptable.