Alberta Work Alone Safety Solution

I can only say I'm sorryReally unkind & unfriendly service.

Pleasant people to deal with we were greeted with smiles and got the help we came here for thanks for that

I have been trying to contact my main care worker for a week now and if by the end of the month my welfare doesn’t come in I will be in some hot water metaphorically.So I called the front desk today hoping that I could get them to transfer me to him or worst case I could wait on hold till he was able to speak to me.I spoke with to people at the front desk who acted like I had offended them for even calling and it was no concern of there’s to help me and kept ignoring the fact that I have been leaving messages for a week now.One lady even went as far as to raise her voice and start hollering and interrupt me, repeating what seemed to be her the only thing she was willing to say on the matter was that calls will be returned in two business days. Choosing to completely ignore me when I would repeat myself that I have been waiting for a week for a call back.I have nothing to say except are government agents exempt for the what goes around comes around clause.

Well the only way to be able to get ahold of the worker I was assigned to was phoning her supervisor to find out was going on, because I have an injured foot and can't work right now. Also the worker that is assigned to me went on vacation and whoever is covering her caseload has not called me back when I have done what was asked of me do I have no money for rent/food and I had too go above their head to go to a supervisor to find out what is going on now and before as well. It would be great if I could get the help I need to help my foot heal and not be frustrated, angry and in pain. Also by the worker by phoning me back, because I feel disrespected.

I called Alberta Works for help ... After I phoned shelters , called social assistance , and all other avenues to get shelter for my wife and kids and I was hung up on over the phone twice ... I will say they did help with accomodations for a few nights of which I am thankful for .But for the to hang up , that's not right ... I wasn't rude or confrontational .

I was on alberta works for 5 months and for the first 3 months I never got a payment. They filled out all my file information wrong from bank account to home address. Every employee I have talked to is very rude and unproffesional. They blamed me for my information being wrong and still won't pay me for the first 3 months. One time when I called: the worker used the word dumb" when I told them my correct information. Today I got off the phone with a worker in tears because he was yelling at me the entire time."

Terribly nasty horrible workers.I have never been made to feel so small in my whole life. I had to work up the courage to even go to assistance for help, my everyone kept telling me after working for the last 27 years and not ever collecting assistance or unemployment in my life, that I shouldn't be ashamed to go there for that reason and the fact my bad situation was not even my fault, and would only need help for 3 months max and I desperately needed an emergency check.I was not helped at all with an emergency check and was told I could get only $426 from them but not until I jumped through a million hoops first.But it was the way I was treated, the way she made me feel inhuman,belittled and so small, its was so horrible, I cried the whole way home and I actually feel sick to my stomach from this experience.

Belittling staff have made it impossible to feel relevant after a life Altering cardiac event. Any help" received they will make sure to make you feel terrible. Paying rent or any bills is made impossible because any help you receive they will take it back dollar for dollar. I've never felt so violated in my life from day one intake and the treatment continues throughoutOne staff member told me to change my heart medications when they were not covered under the emergency program. Another said my partner should go work at McDonalds to give you an idea of how you will be treated."

I've been on social assistance for about 4 months now and it has been impossible to be in contact with my case worker. I'll call her and leave a voicemail and she will never get back to me. When I first was approved I was told that I would get more monthly once my psychiatrist gave me a note stating that I was in need of assistance until I can hopfully get on AISH for my mental illnesses. I sent her my note, and brought it up with her and she just said ya

I recently found myself in a situation where I was unable to make ends meet. I had no idea how the system worked or how they could help. I made several phone calls and two personal visits to the Office. All Staff were very friendly and professional and I received information on what support was in Calgary. I am very thankful for the service I received as I was so uncomfortable with needing the help. They sincerely did everything possible and then some. The atmosphere has a calming quality about it. Cheers to all the staff for a job well done. Thank you