Lefebvre Small Engine

Never mind that their invoice gives a phone number for Home Hardware and the person answering doesn't know the number, hate wasting my time to get wrong parts despite taking a photograph, no effort to correct their error. Customers have nothing but money and valuable time to burn right?

Called 3 weeks in advance to book a wood chipper for May long weekend.The morning of pick up, we called and were told to pick it up at 3pm. Showed up at stated time and guy behind the counter states that it had been rented out the day prior, for the weekend!Guy behind the counter looked at us and said, What do you want me to do about it?" Did not care one bit.Don't waste your time with these people."

Avoid this place at all costs, bought the wrong size trimmer line. Owner flipper out on me, first and last time going there.

I have had nothing but fantastic service here ! The staff are always polite, courteous and they go out of their way to help. No issues to date on numerous items they have sold and serviced for me.

Staff was courteous, answered my questions and my purchase was handled quickly and before I took possession a technician verified operation of the mower, they even helped me load it in my vehicle. Very happy with the service I will be back for other things I need in the future.

Poor service, took 2 months to order a chain for my chainsaw, then when they said it was in I asked if they were open on Saturday, the guy said he was there from 8-12, so I told him I would be there between 8-9. Only to get there at 8:30 and gate is closed and place is closed. Drove there for nothing, total waste of my time 30 minute drive each way.

I was very disappointed with the service I received. They estimated that it would take two week to do the warranty work on my lawn mower. I had to contact them three weeks later to find out that they could not find the paper work (work order), two days later I received a call that they finished the repair. When I got there it did not look like my mower because the sticker had faded,and the lawm mower base was saturated in oil, I had sent it in due to an oil leak, it was as if it was never repaired. How can you see if the oil leak is repaired if there is oil everywhere...you can't! When I enquired if he drained the oil to do the repair, he said he could not recall if he left the oil in or if he drained it. Completely shotty workmanship, for certified dealer this is unsatisfactory. Could not even be bothered to whipe down the machine. Will not go back again!

Brought a working chainsaw (witch i bought from them) with an idle problem, four months later got a call, when i went to pick it up they could not find it, and when they did I freek out, my saw had been used!! Dirty dirty, my new bar all worn out, my new air filter missing, my bar cover missing, and a repair bill of 450$ 450$$$The manager told me he was going look into it and call me on monday, have not heard from since!! Over six months now!! I use that saw weekly and always took good care of it,, will never recommend to anyone, very desapoited and unhappy, 450$$_and will possibly end in court!!

The service, the staff, the support, all excellent. I had an issue with the Craftsman Lawn Tractor coil burning out. With Covid, trying to get parts and supplies was a nightmare. Lefebvre Small Engine went out of their way to get the new Conversion part for the Kohler Engine! Thank you to everyone at LSE for their excellent work!

Guy behind the counter took a phone call in the midst of our transaction and essentially ignored me. I left in a huff and I believe was told not to let the door hit me.The engine shop just south of there had the part I was looking for and were far more professional to deal with.