SEPHORA

My sister and her friend went to this store recently, and they had an unfortunate encounter at the counter. While trying to make a cash payment for a cream, there was a misunderstanding regarding the authenticity of the bill. The staff members called over a few colleagues to examine the cash, which made them feel uncomfortable and singled out. It is important to note that my sister and her friend are people of color.This incident left them feeling disappointed, as there was no visible indication that the bill was counterfeit. I believe that every customer should be treated with respect and given the benefit of the doubt, regardless of their appearance or background. It would be beneficial for the store to provide proper training to their employees regarding handling cash transactions, ensuring that such situations can be handled more discreetly and respectfully.I want to emphasize that I have visited this store multiple times in the past without facing any issues. However, this isolated incident has raised concerns about the level of sensitivity and professionalism exhibited by certain employees. It is my hope that the management takes this feedback seriously, reevaluates their hiring process, and provides ongoing training to their staff to prevent similar situations from occurring in the future.I believe in the importance of fostering inclusivity and fairness in retail spaces, and I hope that this store takes appropriate measures to address and rectify these issues, ensuring that all customers feel welcomed and respected.

Wife shops at Sephora a lot. We have been going to this Sephora since their original location on the main floor near the mall entrance. Since then, they have moved and gotten even bigger.Personally, I think the current location is a gift to the landlord as they bring traffic to a quieter area of the mall. The store is always packed and there is always a line at the till.There is a huge selection of products that most people will find what they need. Plus, for a few times a year, they provide 15 to 20 percent off coupons for use. That's usually when my wife goes in to refill the cabinet.

Truly disgusted with my experience at the sephora in chinook. I went to pay for my cream with cash, and the worker immediately assumed my money was counterfeit. I'm not sure what reason there was for her to believe it was fake, but she called not just one, but three separate coworkers to come check that the cash I had handed to her was authentic. It was truly an embarrassing moment and I'm angered to think I would deal with such racism in this day and age. To be clear, I am brown skinned and was with a fellow brown skinned friend. After getting my money checked three times she gave me my change and said sorry

I spend lot of time and money here . I was brought NARS foundation ,concealer ,glow recipes for face and eye and one lip gloss. But I’m not happy actually NARS foundation and concealer not good for me. I’m feel dark and dull after using those 2 products. And I have pimple now ☹️I brought those products with the help of one working girl here .

I came in today with my friend looking for new makeup products to try. We weren’t too familiar with some of the stuff we needed, and had been struggling to find the right foundation shade. However, Camille made the experience so much easier and her patience, positive attitude and customer service were excellent. She helped us find the exact shade we needed, and some other products as well. She was very determined to make sure we were getting the perfect products for our skin/shade, and most of all, made sure it was going to look good. It was so nice to be able to feel comfortable and completely helped from the start to the end of our visit to the store. Which is nice, because going into a makeup store can be a bit overwhelming at times, because there is so much things to choose from and a pressure to buy. However, she willingly helped us despite the fact if we were buying or not, and consistently checked on us. We were in good hands. Thank you Camille. I hope to have the same experience again when coming to Sephora or any makeup store.

Had a great experience here! Especially with the Mac representatives! I had a match to very dark tan I had on my body for my fitness competition- they did awesome! My face looked perfect in tone, and they had some great tips for me too. Great service, couldn’t ask for better

Overall the products and store is good. If you’re lucky, you will encounter some amazing and helpful people that will advise you until you’ve found the right product. I encountered someone who got irritated and gave me attitude when I didn’t like the smell of a product. They didn’t even try to recommend another one. I ended up doing my own research to find a better option.

Great products I always recommend!!! But the girl was getting smashed on the till (very busy, long queue) , while other ladies were just hanging out and chatting. When a customer asked one of girls to go on the till she said “I’m not scheduled for the till today” and walked away with (3!!!) other staff ladies. Please support your teammates better, this is just a disgrace!

The ladies that helped me today were very helpful and sweet! I personally don’t know a lot about make up and perfumes, but everyone who helped were patient and kind . They were also able to match my skin shade/type and the type of fragrance I liked. Over all I left as a happy customer and got everything I wanted to get!! Thank you!