Biagio Luggage

The wonderful gentleman managing the store helped me claim a warranty on a backpack I had bought from him some months ago by replacing the item and handling the complaint to the manufacturer himself -- I hadn't kept the receipt, but he remembered my original visit and exchanged the backpack anyway. As I moved items from the old backpack to the new one, I had a chance to chat with him, and he really knows his way around the luggage business! Would shop there any time for a new suitcase, etc. Excellent prices, service, and the WEM location is very convenient.

Super friendly and prices are great, especially the fact Alberta tax is 5% only

Hello there,I had originally posted a review over three years ago and didn't leave a written review, just a star rating. At the time I had rated this establishment three stars. At the time I was disappointed with my experience as I was not addressed and asked if I had needed assistance while I was in the store (I was the only person there at the time). The selection was pretty good, the prices did seem a bit high to me at the time and I had decided to go to another store.The last time I was there, a couple of years ago, my experience was totally different. The clerk was attentive and asked useful questions. This time I was only browsing however while at the mall.

This luggage store is family owned and operated. I have visited a few times and the staff are always eager and happy to help. I am impressed by their friendliness and customer service.

If you need luggage then go here first. You can tell this is a family owned business right away. Very warm and friendly atmosphere. A true gem in a hyper commercialized mall.

Just bought a new suitcase from them today. The employees in this store are the most amazing, kind and helpful/knowledgeable people you will meet. They truly want to match you to your perfect suitcase, not sell you the most expensive one there is. Their prices are reasonable and competitive and absolutely no pressure sales tactics used.I highly recommend that everyone check out this store when shopping for luggage. We won’t shop anywhere else!

Very good service. Honest and trustworthy. Fair prices and good selection. Knowledgeable. Very helpful.

Great service. Found a carry on bag that could hold my 17 laptop."