Bailey Nelson Optometrist - Toronto Eaton Centre

For the first time, I needed a pair of glasses for reading but tried out progressive lens, office lens and exchanging a few times. Shane was very understanding and paitent. He sets an example of positive customer service experience. Now I know where to go when I need a pair of glasses. The staff at this location are excellent. They are always welcoming customers with a smile whether you buy their products or not. Thanks guys.

Customer service amazing. I’m sorry I didn’t catch the girls name who helped me choose my new favourite glasses. But she was a rock star. And the optometrist was amazing. Very thorough, and informative. I will absolutely be doing all my glasses and contact purchases again with Bailey Nelson!!

Really great experience getting my eye exam done, and the staff were very helpful!My only critique is that the pricing of the glasses are really high (the highest I've ever paid for new glasses), and because there was a promo for two frames (though technically by the time it was all processed, I found out the promo didn’t apply because of how my work insurance is set up), the associate really pushed me to make the purchase, even when I wanted to shop around more now that I had my new prescription.I have a hard time saying no when I’m feeling pressured to agree to something, and while I do like my new frames, I just wish I had been given more space from the associate to make a decision and consider/try on items myself without their input, as I likely spent more than what I was comfortable with because the promo that was being sold didn’t even apply to me.Otherwise, the glasses and prescription are great, and I do recommend them for eye exams because it is a very seamless process with insurance policy coverage.

Had another positive experience at Bailey Nelson. The staff were helpful, friendly, and communicative. They are patient and put no pressure to make a decision, and are also willing to provide their opinion.A great selection of glasses and a great experience!

I would very much recommend Bailey Nelson. The service was really great. Super nice staff who were very helpful with the eye exam and help picking out frames. The prices are also much better than many others. The 3 pairs of glasses I bought arrived quickly as well. They all look great too. It's worth checking this place out if you need glasses.

Glasses are ok at best. customer service 0. Was told they would do best to have glasses ready in 1 week but most likely 1.5 weeks. These are prescription not vanity. 2 pair one for reading one for far. 1.5 weeks later they say the reading glasses are ready. Go to store. They are not ready “maybe by end of week but probably next week.” Came down to storeFor nothing. And glasses now potentially 3 weeks until ready. Will never use this company again.

I recently ordered a pair of glasses from the EC location and had a great experience. It's a very convenient location and the staff were super friendly assisting me. The best part? The glasses actually came in earlier than the estimated delivery date, which was a pleasant surprise. When I picked them up they helped me adjust the frames so that they sit just right. Highly recommend this optical shop for their excellent service and timely delivery. There's currently a promotion to get a 2nd pair for an extra $30

I was not an existing client but a walk-in. I booked my exam and seen by Optician Kimberly Misquitta, she’s thorough and explained my eye exam.On the floor, Shane helped me out picked my two new well priced glasses. He explained the different lenses, coating and progressive lenses that I need. On the day that I picked up my glasses, there was a miscommunication but Shane handled the situation very well and went above and beyond to correct the incident and made me feel as valued customer. Exceptional service Shane!Thank you Eaton B&N team for great service!I highly recommend this store to anyone for good value eyewear and great service.

I highly recommend this place; the doctor and staff are nice and friendly. The store offers a wide variety of glasses frames and colors, and it takes only five days to be delivered.