Save-On-Foods

This location is clean, plenty of parking, easy to navigate, shelves are stocked, and the staff consistent with their customer service. They also have plenty of products from around the world.

My wife and I love the more Asian selections they have added in the past couple years.

Staff are always amazing and friendly! I’ve been shopping at this location for almost 7 years and food and staff quality have stayed steady and dependable. Even through the pandemic. Thank you Bentall team, you are much appreciated!Also, wanted to share their new springtime window artwork; the window art is always a happy and appreciated touch!

Good selection of products. Wide isles easy to shop. Some items pricier than competition. Plenty of free parking. Worth a visit

Covered car park, so it’s great when it’s raining or snowing.Like any other safe on foods. Decent North American selections.

Great service. Staff are always very friendly and very helpful. I really appreciate their service.

This is strictly about the premade meals. I’ve been to a lot of different save ons and none were as awful as this one. I’ve been craving Chinese lately so on my way home I went and stopped by this location to see what they had, even outside of the packaging it didn’t look very good but I was starving so I got it anyway, well when I got home opened it up and ate some it was nasty, bland and super dry alot of the noodle and rice was hard like it has been sitting for A few days or not cooked properly. I heated it up and added some salt thinking that would help but all it made it was dry hard and hot. It has been a while and I’ve began to feel sick I honestly think this could have gave me food poisoning.

I've been using delivery for over two years now. The actual drivers and people who bring in the groceries do a good job and have had almost no issues there. Once one guy stepped on my produce and ground it into the carpet in the hallway and didn't say anything to me about it even though I said goodbye but usually everything's pretty smooth. Problems have been with the people picking at the store and with some of the customer service staff (but others have been good). Seems like the customer service policies of the company are overall good but it depends on who you get responding. I do get that there will be some mistakes and usually there's at least one problem in at least 2 out of 3 orders (not all reported if it's not too bad) - wrong product, many missing products I suspect weren't sold out but weren't found (how often have you been in a store and saw Coke and Pepsi products sold out), charged for missing product, bad substitutions (they tried, I didn't follow up, but coconut vegan egg nog is not the same as substituting another brand of egg nog), bad fruit/veg picking. I've had actual mold growing in a box of grape tomatoes and other very damaged produce chosen. I've also had a substitution when I did not authorize it. But here's the kicker - they did substitute these sugar snap peas with some non-sweet fibrous snap peas and they charged me the much higher price of the originally ordered product, gave me something that was much lower quality and that I couldn't actually use in the same way (bought specifically to eat raw w/hummus), and actually did a manual override to charge me more than what the product was worth to make it the same cost as what I ordered. Literally, it rang in lower because that was the actual cost of that product, and they made a point of charging me more than what it was worth! Also they gave me two identical bags of the substitution product, and actually let one of them ring in several $$ more even though they were the same (at the $ of the originally ordered bags). And the 2nd one they had to type in a higher price (they usually manually override to match the lower price of the ordered product when the substitute is higher priced, which makes sense as a nice gesture when you've ordered something and actually sold out even though they thought they did according to the website). I realize they hire a lot of new people so mistakes will happen, but then I contact customer service in this case and repeatedly in the emails they refused to actually acknowledge what happened and that it was a mistake. They kept minimizing by only addressing one particular part. And they were even only going to refund me for the lower cost substitute, but not deal with the original high prices that I was charged. So basically, I was charged for two higher quality, higher priced products I never received and never asked for a substitution for, and they weren't even going to do a full refund for what I was charged until I asked! And even then, only offering store credit until I asked for a refund! And then they wouldn't even fully acknowledge the mistakes! That's the worst part because that staff person won't get feedback or know to prevent it in the future if no one on their side passes it on properly! Writing this review to ensure that it gets passed thoroughly. Also, the last time I dealt with customer service, they mentioned a triple satisfaction guarantee or some policy like that, and this person didn't even want to do honour the original overcharge properly AND only wanted to give a store credit. So is it worth trying delivery there again? It's like spinning a wheel and taking a risk each time. Before, not as much of a risk because problems could be resolved by customer service, but now that's not reliable. You can't have glib people who don't care work in Customer Service! Btw, I don't even know how they were able to ring in one of the original prices. It's almost like they had the product to ring it in with first, but then somehow the other substitution product made it into my boxes later?

one of the smaller save on foods I've been in over the years. limited selection of items though often 0-1 people in line at checkout (if not using self checkout)