Fossil Store

Beautiful watches, pricey but very nice. Service was excellent!

This store is pretty bad at customer service, especially coming to warranty stuff.I bought my watch from here in August 2022, by November 2022, the battery died, they denied to give a free cell instead I paid for the new one, in no time the not even a week my new battery is dead and not working now.Hilarious, do you guys even care about business and customer satisfaction?

New Harry Potter collaboration right now. It's so cool! The watches could be a little nicer though.

Shop somewhere else if you can because this store never accepts returns. No customer service and no help at all. I bought a watch from fossil templeton and called if i could return at metrotown and they said yes you can. Came in to return an unworn brand new watch the store manager jessica starts telling me if i could go back to templeton to return it? I said i cannot as i live in surrey and i called to check if i could return it here. Then she Says i have 90 days i could go there anytime and that they would have to give the watch back to other store as they cannot sell it? As a customer thats not my responsibility how stupid of her i don’t know who made her a store manager there. It says on the receipt return at any fossil store. Why would a customer go back and forth when you could have just returned it then and there. Worst experience ever and i wont be buying again from them!

I went to this store which is one of the sharpest looking stores in the Fossil chain not intending to buy anything, but my wife wanted to buy a pair of Sunglasses. Most retail environments have changed this past year but Sarosha and Jessica were quite different. We felt welcome in the store! I didn't need another Fossil watch as I like the one I had but I spotted the new text message watch - that was pretty cool!Gonna put that on the wish list for sure.I wondered over to where my wife was looking at the sunglasses and spotted the Passport wallet. I had always wanted one of these. It was priced right and Jessica told me that she could personally emboss it for me - that was the glincher. I was only in town for a couple of days was hoping it could be done by then, she said that she could do it right away!. Most places have standard colours and letter styles, but there were a number of styles and colours to choose from. Very happy with my wallet. Oh, btw - my wife bought two pairs of sunglasses from Sarosha - Great Experience!

Amazing service from Jessica, very patience, served us with a smile. She's very busy that time but she managed to served everyone and helped us. She's very knowledgeable with the product. Explains well the differences of the two smart watches and she even helped me set up my watch! Keep up the good work!

I just got my hybrid watch battery replaced by Fahmida (unsure if this is the correct spelling). She was very sweet and super efficient with the replacement. She even cleaned the watch afterwards without me asking. Really appreciated the great customer service that she provided today

The sales woman at the Fossil store in Metropolis Metrotown has acted in a very obnoxious and rude manner. (Especially Andre, I don't know her proper name)I bought a Gen 6 Smartwatch Rose Gold-Tone Stainless Steel Mesh watch for my wife's birthday. The dial is very large, and I asked the store manager (Jessica) if she doesn't like the watch or if it doesn't fit well what to do?. She replied that you can return the watch to the store within 90 days. Yesterday, I went to the Metropolis Metrotown Fossil store and I met a saleswoman there her name is Andre something like that. I asked her about the return policy, saying that we had only tried it once and had not used it. straight away she took the watch and checked it by herself without using any tools, saying that it had been used according to our policy and that it would not be accepted back., I asked her once more about the possibility of a return, and she responded that there was no other choice , I asked to speak with her manager, but she was disrespectful and said I had already told you it was impossible to exchange or get a refund. (I had the purchase receipt and everything was there; she didn't even look at those) What a bad service for that price..