RBC Royal Bank

Huge shout out to Kari for her amazing support! I had received a RBC notification that the phone number on my account had been changed. I immediately called in to the RBC support line to report the fraudulent activity. The RBC support line was not helpful at all since they just dismissed the security concern by claiming that I had made the change myself. A month later this led to my account being locked.Kari was very empathetic about my situation, was quick to resolve the issue, and followed up with me as promised.RBC, fix your security processes! It would be great if there was a feature where customers could see all devices/clients where the RBC account is logged in from - this would help your customer service agents to properly identify fraudulent access.

I had amazing service at this location. Rob Singh went above & beyond to make sure I was taken care of. He helped answer all our questions regarding first time home buyers, RRSP/banking accounts/investments. Thank you for your professionalism and knowledge. He was very insightful and really knows his stuff. Also, I would like to highlight Faisal Vallani as he was our mortgage specialist and went above & beyond. Both Rob & Faisal communicated with each other to make the transaction flawless. Thank you,Jacob & Karlee

While I appreciate this branch is always responsible and helpful, Iwanted to have a special thanks to Mr. Manav for professionally responding to all my questions with considerable patient.RBC is so lucky to hunt employees like him.Please continue this approach.

Edmund Lu is a wealth of information and provides exceptional investment advice, education and expertise.I have had consistent incredible service at this branch. Every staff member is always helpful and kind, they really represent the community mindedness of the Heights <3 Thank you!

Good bank, but slow service. Lined up out the door, and only 2 of 11 tellers open. All the while, Financial Advisors were sitting in their offices chatting and laughing. Can't they support their clients when super busy?

Probably one of the worst RBC offices there’s always a line up, they have 7 spots for cashiers but there’s always only 2-3 working. Might as well close this office

While I appreciate that this branch is open on Saturdays, and that I was able to speak with Kyle Chang shortly after entering the building, I don't feel he provided good service. He did not provide a useful solution to my problem. While I don't think this is entirely Mr. Chang's fault, it's partially a product of a banking system that turns humans into numbers, advisors like Mr. Chang and customers like myself included, I would have appreciated if he had done more.

They don't do change for no retailers that are neighbors with them, talk about not friendly bank..Only accepts clients, so if you do not have an account with them expect to be not welcomed there. Not right especially every other banks I know will accept cash in exchange for loose change. I know some banks limit you with 100 dollars cash exchange but not this RBC, so all retailers near by with no account with them expect them not to exchange or do anything for you unless you got an account with them.

I've been an rbc client for around 15 years and this has to be one of the slowest branches I've been to. Despite having 8 teller desks, there's only ever been 2 people anytime I go in.This is one of the few RBC branches in the area, and it's a fairly busy area. I've gone multiple times after 3:30pm (that's when I get off work) and I've had to wait at least 15 mins every time.

I can't stand dealing with RBC. I find them highly inaccessible (this is my local branch yet there's no way to call directly), they've given incorrect advise and a couple of years ago I had a Financial Advisor" at another branch increase my credit limit without permission (she put in my file I had visited in person when in fact I was out of the country the day in question).This latest offense came when I set an online appointment to discuss my current mortgage. I was specific that I wanted to talk about my mortgage and options going forward. I was met by a financial advisor. Who wanted to tell me about my banking options. Though I have been explicitly clear they will never get further business from me. The mortgage specialist who had been invited never showed up. The financial advisor (Monica) claimed he would call me on Monday (today) after 5:30. I said I would prefer an email