Pandora Cornwall Centre

Sue was very accommodating, patient, proactive and helpful! My fiancee and I went to purchase a small and inexpensive item but she made us feel very important! You don't get that kind of service a lot nowadays. We are extremely satisfied with her service. Thank you so much Sue!!! You are an asset to your employers. Keep up the good work!

Jeneen was wonderful! I will be returning. The bracelets and charms are great! Thank you for your patience. Also glad I was shopping during a promotional event . It allowed me to buy more! Thanks!

Pandora should provide some simplified POS system rather than current complicated one which really takes long time for store staff and as well as customer. Though this makes the store looks busy since for one transaction it takes half an hour if there is any problem with any of POS machine for any reason.

Had an awful experience while Christmas shopping here. There were no customers in the store and my Mom and I went in to buy both charms and a special bracelet. We were not greeted at all by either clerk (2) and when we were asking how much a built bracelet would be they both ignored us. I have had great service before so very disappointed in the staff but another store got my custom and I will now just use the website.

First time at the store today, went looking to replace my engagement ring. Very satisfied with the welcoming warmth of the sales associate I had after having no luck at other places due to my fat fingers. She made my first experience a great one. Be sure to ask for Jeneen! She will take wonderful care of you.

Completely disappointed that Pandora didn’t come out with a 2022 Christmas ornament for Canada this year.

Jens customer service is terrible. She feels her time is more important than customers and it shows. Will be letting friends and family know about the stores bad service.

I had awful service from pandora. I got a ring as a gift for christmas. Not even 3 weeks later the gem/stone fell out. I took it to pandora with the receipt. They did not have my size so they said they would order me one in. Sounded great! 2 months goes by and havent heard anything so I call to check up and the girl on the phone (who wasnt very friendly) said she would check my order and put me on hold then got back on the phone 2 seconds later and said yep it's still coming in should be here by the end of the week" (how do you actually know that?) "kay...so will you call me?"uh sure". Then 6 MONTHS go by havent heard anything. So I go back to the store and ask what's going on. Well they said they would just give me a different ring (could have done this to begin with and not make me wait 8 months) but they needed the damaged ring (ok fine except it got stolen from my car a little while before I went back in). So now they wouldnt do anything for me because 'it's not our fault it got stolen' yeah well this wouldnt have been an issue had they ordered it properly in the FIRST PLACE or offered me a ring they did have in store at that moment. They also should have had all my information on file from coming in the first time but they wouldnt check the computer so it was most likely never ordered in the first place.Moral of the story

Terrible customer service. I had interactions with two of their associates and they both were extremely rude. I had to exchange a bracelet and the girl clearly didn't seem like she wanted to help. I purchased a charm as well and she didn't even bother giving me a box. Later on after a week or so I went in again to look at something else and the (second) girl was not answering any of my questions, when I asked about something on their website, she just went ahead with I don't know you can check yourself. I ended up returning everything I purchased and made an order online. I will not be going back to the store ever again where all the workers seems so bothered when asked for help.

Very poor service and no real knowledge of product! We were told To go to the Bay! Sadly it was the same thing that they had ...we had good service at the bay and bought thebracelet there!!! Will not return to this store ever!!!!