Michael Hill Burlington Mall

I have had great experiences with Lauretta. I normally don't wear a lot of jewelry due to allergies. She recommended a pair of earrings in December and let me know they don't have nickel in their silver. Those worked out great so I went back to see her again. She spent time looking through the stock to find me a beautiful pair of hoops with the type of backs I like. She gives great customer service and the quality of the silver is fantastic.Thanks Lauretta!

The earrings i wasn't allowed to try on in the store... were super heavy when i tried them on at home. Then i find out that all earring sales are final. So i guess i am stuck with them.

Put on a good sale and have it in stock! Great team members too.""

Thank you Loretta for great customer service and your help in choosing a beautiful gift for my mom.

DO NOT SHOP HERE. Extremely unprofessional. Firstly, what was said to be a 2 week job has now become a 2 month job. Secondly we left specific instructions with the jeweler that were completely ignored and are now being charged for the jeweler's mistakes. Thirdly, we asked them to save the pieces that were being removed and they somehow have lost them instead, knowing that this was a family heirloom. We are heartbroken and extremely fustrated. We have tried contacting the manager and have been ignored for the past month. Lastly, they forgot to re-size my ring twice in a row on top of everything else. We are appalled at how we have been treated throughout this process. I would avoid coming here at all costs.

I wouldn't even give this store a star but you have to inorder to say your peace. The manager is very pushy and not at all helpful!!!!! I needed to return a necklace because my husband did not like it and the manager kept pushing me to buy something else. I'll be honest this isn't one of their nicest stores, it seems like they send the jewelry that does not sell or is popular to this store because nothing was appealing. The necklace I purchased was in a drawer at the bottom so they don't even display items. After finally getting to the payment part of the return they required my card ending in 4 digits but unfortunately my card was compromised and have to send me another one and they won't do the return!!!!! PEOPLE DO NOT GO TO THIS STORE , THE MANAGER IS A WITCH AND COULD CARE LESS TO HELP CUSTOMERS. We will never shop at Michael hill because of this person.

Salima was so helpful when it came to picking out our wedding bands! She went out of her way to make sure we were getting what we wanted but didn’t make us feel pressured!

Terrible Experience!Took a ring in to be sized and a pearl to be replaced, the ring has been handed down from generation to generation.Took 3 weeks to get a call it was ready, when i went to pick it up, the ring had not been sized and the original pearl was not given back. Spoke with manager and was told it was a third party who did the work and she would have it corrected. I received a call a week later and went in AGAIN to pick it up. Not sized again, however the pearl was returned. I wanted a discount for the trouble and was told there was nothing she could do, not Michael Hills fault, it was the third party they used. I received a call from Kelly Gordon who the the regional manager and she said the ring was sized the first time and i would be receiving no discount. I asked her to meet me at Michael Hill and we could speak to the staff and confirm the ring had not been sized, she refused. When i asked for the name of who she reports to, she refused and hung up the phone.The worst customer service i have ever experienced.If Kelly Gordon is indeed a regional manger, they need to rethink that hire.

Bought my first chain today. Lady was super friendly and helpful.

I had to get my ring resized and had a fantastic experience with this location. Lauretta and her team were so warm, friendly and helpful. I felt confident in leaving my ring behind with them. They took the utmost care with my ring and I couldn't be happier with the end result.