Best Buy

Can't even call and find out if they have something specific in stock. The store doesn't receive phone calls anymore apparently and the call center couldn't tell me if they had a certain phone in stock, forcing me to drive all the way there just for the store to tell me they DONT have it and their closest branch that does is 100km away.Best buy used to be amazing. Not so much anymore

Good sale price on 4TB HDD. Had it in stock. Permitted online purchase and store pickup (i.e. guarantee in stock before you drive to the store). Good pickup process though placing order pickup" at the very back of the store is less than optimal for those of us who have mobility issues (walk with a cane)."

If you like paying ALOT extra for everything then this is the place for you. Same products as everyone else but the mark up at this store will leave your wallet torn and empty. Great staff. Clean store. Nasty prices. It's not the staffs fault so I gave this business two stars. I wouldn't ever dare to spend money here though. Shop around, lesson learned.

I wanted to give a 5 star rating for Lana at this location. She helped me pick out the best laptop for my sons needs, and she went way above expectations to make sure my experience was smooth and worry free. She by far is very knowledgeable and detail oriented and Best Buy should have more staff like her. She would make an excellent Manager and because of her I will be back. Thanks Lana for all your help

Went to look at TV’s. The staff was friendly and not pushy at all. The store is bright and nicely renovated with lots of stock on display. So much variety that you have lots of choices to pick from. I have never had any issues returning products and the line ups always go fast.

Purchased a fridge 3 times with their garbage online system..it gave me a delivery date each time, and one day before the delivery date, their system cancels the order and says it's a security issue. 3 weeks in and 3 purchase orders later, I'm still waiting for a fridge. Pathetic !

A extremely terrible experience at THIS best buy. I was about to going to Costco so I take a small cart(i have no car). And I decided to go this Best Buy while i was waiting my friend. One of their stuff made me so uncomfortable and feel disrespected. Every row I was browsing, she was standing at the end of that row spying on me. If you do not allow cart in. You can tell me and find a place to put my cart rather than treat me as a thief because of my asian face. it’s racial discrimination.

Worst Best Buy I’ve been to.Waited 15 mins to buy a laptop. Told multiple people and eeach and everyone said I’ll call someone. The store wasn’t busy at all. Finally decided to leave.

I am extremely disappointed and unsatisfied with the customer service provided by Best Buy at their branch located at 1200 Brant St., Unit 1, Burlington, ON L7P5C6. My recent experience on Saturday, 6/17/23, has left me feeling frustrated and let down. As someone previously working for Staples, I understand the importance of excellent customer service, but Best Buy has failed to meet even the most basic expectations.During my purchase, which included a 75-inch TV and a dishwasher, I also subscribed for their membership, expecting a smooth and hassle-free process. I specifically requested the installation and mounting of the TV on the wall, and the sales representative assured me that it could be arranged. They booked an appointment for Thursday, 06/22/23, from 9:00 am to 7:00 p.m. This timing was crucial as I had a housewarming party scheduled for Saturday, 06/24/23, and wanted everything set up before the event.To my dismay, on the scheduled day, the installer team failed to show up without any prior notice. They didn't even have the courtesy to call or text me about the delay or cancellation. I was perplexed and immediately contacted Best Buy customer service to inquire about the situation. To my shock, I discovered that my appointment had been automatically cancelled at 3 am on 6/18/23, and I had not received any notification via call, text, or email.Expressing my frustration, I emphasized the importance of fulfilling the appointment before my scheduled event to the customer service agent. However, instead of providing a satisfactory resolution, the agent informed me that the next available appointment would be on Sunday, 06/25/23, which was well after my party had taken place. This blatant disregard for my time and the inconvenience caused is entirely unacceptable.When I requested to speak with a manager to address this issue, the agent informed me that it would take 24 hours for the manager to respond. Furthermore, when I asked for the store's contact number, I was astonished to hear that there was no direct line available and that I would have to personally visit the store for further assistance. This lack of accessibility and accountability is incredibly frustrating and further highlights Best Buy's poor customer service practices.UPDATE 1: after so many calls and getting stressed, they just told us they will get the TV mounted by tomorrow morning before noon. Hopefully, they show up this time!UPDATE 2: After posting my initial review, I learned that one of the managers from Geek Squad contacted us. However, instead of apologizing, the manager made an insensitive remark, stating that we were lucky to have received an appointment for tomorrow. They even went as far as to imply that we might not receive such service in the future. This response was highly unprofessional and further added to our frustration.In response to the manager's comment, we expressed our disbelief, stating, Oh

Best Buy? Mediocre Buy. I was looking for a cable that would allow me to charge my iPhone SE and use wire headphones at the same time. The converter cost FIFTY dollars. I found an Apple branded product that did the same thing for eleven dollars.