National Car Rental

I Booked for a bigger vehicle and got a confirmation that vehicle is ready to picked up. Reached there to pick my vehicle and they told me they are sold out have no vehicles available. And no body is willing to help out, left us out no where at the airport.

Arslan M. goes above and beyond to ensure each rental experience goes as smooth as possible. Amazing service in addition to a wide selection of cars. This is my favourite National location by far!

Really good place to rent a car from brand new 2023 ford escape only 26km on it when we took it for the day really good value and cheap looking forward to seeing what else I can get from national!

All I can say is wow! I usually rent from another company but decided to join Emarld club. When I got to the Edmonton Airport they directed me to the Emerald Isle where I could select any car.I decided to switch cars but left my suit jacket in the back seat. When I drove back they said that it might be in the lost and found but they would phone me. They also contacted the customer who rented my old vehicle.The next day they called me and had my favourite jacket waiting for me when I returned with smiles on their faces. Great customer service. Well tone team National!

Best experience I have ever had! Liz ( the manager) was super helpful. She went above and beyond to make us happy. Last time I had a reservation at National in September they had no cars. It was unfortunate. This time they had many to choose from. Liz was able to get us into a very nice vehicle. The other staff was very helpful as well.

This location is the worst one in-comparison to all other National Rentals that I have experienced in Canada, US and several other countries.These guys look for loopholes in your rental agreements to either rip you off or cancel your car rental last minute.I had the worst experience dealing with Manni who should not be working in customer facing role as he knows nothing about customer service.I went to inquire about my rental for later same day as my flight came-in early, I was told no car available, then i was told even if i came back later for my reserved time there are no guarantees as I had a discounted rental with my emerald club…???? Like seriously there is cost associated with Emerald club which gives me discounted rates and this location wanted to penalize me for having the emerald membership. Disgusting service by Manni. Also, due to my flight change; I had called this location 23 times in 3 days and call was never answered; even National Reservations and customer service was unable to connect with them as I called them too…. I was told by National customer service that a car is reserved for me and just go into location but it was not as Manni said even though my reservation was done two months ago.i purposely called them 5 minutes before i went in to see if they picked up the phone and they didn’t…. i went in, one person was serving a client and three other employees were just talking and laughing ignoring phone calls.Avoid National at YEG! They will ruin your day and your trip

I am very pleased with the customer service I have received from National Car Rental. Whenever I need a car, I make the trip down to the airport rather than renting from one of the neighbourhood branches. Great selection of cars! I am looking forward to my upcoming rentals with National when I go down to Calgary or return to British Columbia.

It would be a lot better if there was some way to get a car after hours. I’m an Emerald Club member & when I book a car in Houston I’m told to just grab one I like from a particular line up. In Edmonton I’m told “we close at midnight so there is no way to get a car”. Was told this on an email so I phoned & got the same answer. Seems strange to me but when your flight arrives at 11:48 p.m. and the rental company closes at 12:00 a.m. I guess you’re just S.O.L

Arslan Malik was helpful and answered all my questions. It was a great experience going with National car rentals.