Arc'teryx Victoria

Beautiful store, small but well stocked, staff always very helpful. Had to make a warranty claim - and even though the process was all online a staff member assisted/did it for me, great customer service.Will update review once warranty claim resolves with resolution details.

Arc Teryx is all the freakin rage right now.Surprisingly, amidst all hype"

Had the best service here, all the staff know so much about gore-Tex and how to care for these pieces. You can see the staff really wants you to invest and care for the items you buy as they are well designed and made! I also run with their run club and follow them on instagram for all the fun giveaways!@arcteryxvictoria is there instagram!

Beautiful store with amazing staff! They’ve hosted a number of events that were interactive and inspiring.

Arc’teryx Victoria is awesome. Toni helped me find the gear best suited to what I needed. Her product knowledge was amazing, and she was super friendly and helpful. Jamie the assistant manager was also very helpful in specific questions I asked. The whole team in there is super welcoming and friendly. I highly recommend the Victoria store. If you are thinking about arc’teryx gear, you already know the quality and performance as it speaks for itself, and is unmatched. Just rip the bandaid off and buy it… buy once, cry once.

Excellent service, and thanks to Toni and the team at the Victoria location, Christmas was magical last month. I was desperately trying to locate an item that was completely sold out in Quebec. The only store in Canada that had the item was in Victoria, BC, but unfortunately they weren't able to ship the item out of province. Toni went above and beyond to ensure I get my hands on the item. So, she suggested a transfer between stores. With the collaboration of the local Arc'teryx store in Westmount, Brian was able to receive the jacket, and called me over to make the purchase.It was beautifully wrapped, and I got to place it under the tree just in time for Christmas.Smart and friendly staff, and thank you for a pleasant shopping experience. I will definitely be a returning client.

Smaller but sleek location! Inventory can be limited but that seems to be an Arcteryx-wide issue.Been dealing with Evan and his manager Pat on some customized gear for my company. They have been nothing short of delightful to work with. Evan is hands down the most knowledgeable retail employee I’ve encountered in years. 10/10 would recommend if you want to try on some Arcteryx gear before committing to the purchase!

Needed a jacket for a last minute deployment with the UN and didn’t have time to get it shipped. Was told via phone by both Arcteryx customer service and an employee from this store that I could pick up my purchase in-store and use my online discount code. When I arrived, the “too-cool” hipster store manager refused. Arcteryx makes excellent products, but this customer service was horrendous. Simple solution: take my business across the street to Patagonia.

Awsome staff very clean and well presented