BC Fasteners & Tools 2000 Ltd.

VERY POOR CUSTOMER SERVICE . Do not use. Called ahead regarding a simple order and pickup. Was dismissed by an employee saying they will all be gone right at 4pm for some baseball game. He said quite rudely that if I wanted them to stay I'd have to pay their overtime! Arrived at 352, door locked (as if they knew I was coming...) and given excuses over the phone as to why the door was locked. Employee pulled truck up in front of building at 357. The rest of the employees left the building at 401 and all got into the same vehicle. Absolute garbage. Used in the past, referred people, had a good impression, will never use again and will happily share my PHENOMENAL experience today!

I was struggling to find specifically sized bolts and when I stopped in here, Rob set me up with exactly what i needed and sent me on my way. He wouldn't accept a payment originally but when I came back for a couple more I had to make sure he took my cash. The minimum $25 sign was not something I had not noticed and he was willing to work with me. Thanks again Rob!

Great service.. ordered a jacket for my wife online. Of course when it got here she didn't like and and I was stuck with trying to return it. Called them talked to Daniel, thinking this is going to be a total hassle but turns out it was super simple and fast. love the customer service here! thanks guys

Well first of all they had a competitive price and best of all they had inventory of a hard to find item. Product shipped right away. Will add them to a list of preferred vendors going forward.

This is the worst company to deal with. We ordered standard sized stainless steel washers and nylon washers. They gave us the wrong size and then refused to provide the correct size or correct the order. If you need fasteners RUN away from these jokers they have no idea what they are doing.

They had a good price and included a battery on a tool only" purchase. Item was in stock

They have a $25 order minimum. This does not apply to accounts in good standing. They prioritize their accounts over walk-in customers. They service a lot of small contractors. Their prices are amazing, they have a good selection. You can always call to confirm inventory. They sometimes come up with creative solutions if you aren't quite sure what you need!

Same poor experience as the other reviewer.You drive 1/2 hour to get to this place, only to be told that there is a $25 min for cash sales. And that was after it took 10-15 min for the guy at the counter to make sure they had the fasteners I needed. Any exceptions I ask? No - that's the policy" I'm told. I say - funny it doesn't say anything like that on your website (I checked before going) to be told "Oh yeah

I spent the morning trying to find 4 bolts. The only place that seemed to have the size and length in stock was this location. I had been to 3 automotive stores and 3 hardware stores and was directed to this company. The Surrey location (very nice guy) told me the Burnaby location had the bolts in stock. So I drove all the way there, (35 minutes) they had them and I was happy. Then the guy at the counter sheepishly told me I had to buy $25 worth of merchandise in order to be able to buy $5 worth of bolts. I explained my frustrating morning to him, but he told me he couldn't sell me the bolts because it was the manager's policy and he'd get in trouble if he sold me less than $25. I've never come across this before, and I was so angry that I wanted to speak to this manager, but he wasn't in. If you have the choice, deal with Surrey. The people working at this location seem like nice people. The policy they are having to enforce is really frustrating and seems rooted in trying to make more money than customer service. I asked if I could buy $25 worth and then return the stuff I didn't want.....nope. I didn't buy $25 worth of stuff I couldn't use and left quite angry. Save yourself the anger and frustration. Find another supplier or deal with the Surrey branch. Wasted an hour of my day!

Prime example of a company taking advantage of the pandemic to instill policies that benefit them and make it inconvenient for customers. 25$ minimum order? Basically no one can cash purchase from the counter without setting up an account, which can't be done at the counter. Waste of time, highly suggest taking business elsewhere.