Lowe's Home Improvement

Purchased washer dryer from Rae in Appliance Dept. So resourceful, pleasant, fun girl. Day appliances were supposed to be delivered we had a snowstorm w/poor visibility. Once they arrived at my home, they got stuck in my driveway but did get themselves out. Told told them to return later after I had my driveway clean out. They Saud they were now off schedule so they couldn't return. In the evening I called and talked to a girl Sarah. She rescheduled another day for me although she didn't wrk in appliances. Sweet and helpful..impressed w//employees at Lowes. Not my first time.

Greg Flewelling, in the flooring department was such a great help for our recent purchases. He is an outstanding employee.

Ventured to Lowes to gather some paint and supplies and found everything we needed with relative ease. Was a little sad to use the self check out as only one cashier station was opened and they were pretty busy.

Go ask for help in lawn and garden, or try to go get a z turn or something from there.... actually just try to get an employee to just be able to help you. Then see if we don't rate this store a one or two

I forgot to use the “I’m On my way!” Link on my online ordering email but I don’t think it would have mattered since returns and online pickups was sharing the same long queue. However, I was graced with the professional and friendly Keith who retrieved my order and loaded it into my vehicle. Great service!!

I was very clear that I needed to cover 45 Sq ft hallway (4.5' x 10') with carpet pad. Lowes charged me for a 54 square ft roll (labeled 6' X 9'). Halfway through installation I found that the roll was only 37.3 Sq ft (5'8 X 6'7"). So

This store has been a great experience till recently , they are usually very good at guiding customer to the appropriate isle , but recently I purchased a washer and dryer set, they called me the day of the delivery to tell me it won’t be possible cause there has been a recall on the dryer. Well that’s understandable so I let it go, even those they could have probably called me ahead of time not the same day my set was supposed to be delivered . I went back two or three weeks later to purchased a different set , and I received a call the day before the delivery saying that because of the snow storm there has been a delay and the dryer won’t be delivered from the warehouse, they said they will call me Tuesday to let me if it has arrived. Some one named Chris called me today Tuesday the 17th and didn’t even apologize, he said we don’t have the dryer it will be another two weeks . I got upset for the misinformation, I was told the dryer was already in the warehouse, now it’s not ?At what point someone will be held accountable for playing with people’s time? He was very layback which it bothered because that’s not how you called someone that spent over 1400 in appliances like is not a big deal.I asked him for his last name he refused , then I asked for his employee number which by law he is obligated to identify, he refused , he said I’m not about to give you my personal information, I said I’m not asking you for nothing else than your is Number.Very unkind , he was rude or screamed at me , it was he lack of care that did it .I wish they were more responsible and professional when dealing with situations like this .

I don't even know what to say. This is the absolute worst Lowes I've ever had to go to. I only go when it would cost me more money to not go. Most everything is cheaper on Amazon if you can wait a week or so for delivery. There is also a Tractor Supply and SW Collins available in the area.There are some really amazing underpaid and overworked staff in the Garden Center and Lumbar section.Management seems to skate by with this overall ritualistic poor customer service due to the labor shortage" and the fact the location around the store is a dying town/county. This store would have been taken over by corporate if it was located elsewhere.Prices frequently don't match the stickers/shell labels. When this happens you can pay the higher price or you can walk back to the shelf

I walked the store for a long period of time looking for help, and once I was able to get help, I was told to go somewhere else cause it was cheaper that caught me off guard.

I purchased a 2000 Refrigerator and we set you delivery. They where suppose to call the night before , NO CALL. We went back to Lowe's they tell us we are the last delivery for the day after 12 noon and they will call when there on there way . No Call! They showed up at 11 AM NO call no refrigerator. I call the store to find out what happened the head cashier John was extremely rude yelling at me in the phone telling me no call the night before no delivery . I tried to explain what happened he basically told me to shut up then told me he would not deal with me and sent me to Amanda the supervisor! Mandy tells me the same thing no call the night before no delivery I again tried to explain she screams at me MAam Ma'am Ma'am shut up no call no delivery oh yes they did show up at 11 am so ill give u your money back . We had no refrigerator and the customer service could care less all she cared about was thw sale. I will NeVER shop there again. Horrible store! Angry people working there with no suoervision.