Geek Squad

Jonathan was amazing ✨

Kane and Hardil (on two separate days) helped me set up and reconfigure my new phone. There was a problem with my old phone and email account, but they figured it out despite being busy. They were both friendly, patient, and clever. The customer behind me said she'd also give them 5/5 for trouble-shooting her printer. I don't know what I would do without Geek Squad. They have been so helpful since I started using them three or so years ago. The on-line service, I think it is 24/7, is also amazing.

I have overall had a horrific experience with geek squad while trying to claim for my cell phone.The phone I received as a replace to my own is quite clearly refurbished (something I wasn’t told about when signing up) and is not performing as well as a replacement phone should.It had 85% battery life when I received it and it also has many problems with the screen, there are flickers of background light every time I unlock it, sometimes shadows appear on darker screens of different pages and the sound output chooses when it wants to work or not.I also had to call again after 8 days of making my claim because I hadn’t received a new phone and was told that it wasn’t even sent out yet which was very frustrating as I had struggled all week at work without a phone.I think the phone arrived on the 10th or 11th day and has issues.When I called again to claim on my “new” phone I was given the exact same options as before which was either~ send my phone and when they receive it, they will ship me out a new one (not great for a working person who has already been without a phone due to their slow response)Or~ pay $1100 deposit (after Christmas/during a pandemic) and pray that this phone actually works.When I asked my customer service rep (who was very polite) if I could speak to her supervisor to voice my upset at this poor quality and I was told they wouldn’t be able to do anything different and I would still have to go through one of the options.Overall I am very disappointed and would not recommend their service to anyone

Jan 2, 2023. I received a phone call claiming from the New Jersey, US. But the phone number shows it was somewhere from BC province, Canada. The person told me that there were warnings, alerts on my computer and told me to download and install Ultraviewer remote control software. They refused to mention the charge for fixing the problems if any. Please note, this software can be used by cyber criminals.

Best experience with Raman and Jim at Geek Squad on marine! Super efficient and friendly service.