RBC Royal Bank

Terrible service. Staff is thinking that they are getting business by default so they need not take care of customers. They never get back to you on your applications and taking customers for granted. Pathetic.

I recently went to RBC Bridgwater to ask about opening a business account. I asked the teller what the requirements were, and she didn’t know, so her colleague came by to help.What got me is that he looked it up on his phone, scrolled through the requirements - then asked if I was a PR.I look puzzled, and he asked by defining what a PR was (which I already knew), and said “are you a PR - Permanent Resident?” And I was baffled. I said “no I’m a Canadian citizen and I’ve lived here for over 25 years!” And he went on like what he said wasn’t offensive. Like it was normal.If I wasn’t a person of colour, he wouldn’t even ask me that. It’s striking because he was also Asian. If there are additional requirements for PRs to open a business account, that’s ok. What’s not ok is that I was stereotyped and the tellers acted like it was totally ok and normal to do that. What would have been appropriate was to direct me to the link, or better yet, print out a copy of the requirements other than ASSUMING I was a permanent resident because of the colour of my skin.I called in to leave this feedback and wanted to speak to the manager. I spoke to an assistant manager who was making excuses for what happened and didn’t take ownership of the issue or provide an actual apology.The manager called me back over a week later, and left me a message but didn’t bother to leave their extension number. I’ve now wasted 40 mins of my day trying to get a hold of the manager, but the number provided on google goes to customer service agents not even from this location.This is the most frustrating experience I’ve ever had with a bank. I’m beyond disappointed and disgusted with this service and poor practice of the staff.

Assistant branch manager Derek Young will lie to you and give you false information. When caught he will get angry and defensive. This branch is shady and only care about their bottom line. Take your business to another location. Save yourself the run around

Adeline was very very rude with a customer that was in the bank today, she denied service and then ask a bunch of nonsense questions... They guy try to defend himself and some how he managed to make her understand, I am a regular and this branch has very poor customer service for the area and location, we need better customer care

I have always had a great experience at this location. Tellers and management are able to help me with all of my banking needs.

Multiple calls and emails going unanswered with the business advisor over the course of a few weeks. Leaves business customers in a tough spot.

Very poor customer service in this branch, I was there trying to open a account, and no one knows anything,.I try call to get a appointment and no ones answer the phone, I ask the teller for the documents I need, and she didn't know, so another person help her but she was very not friendly poor customer service, she ask me for my PR or Visa never mention my nationality so call to speak with the manager and report the situation, she was not available several times, so I got a assistant manager" she was even worst excuses and excuses not taking responsibility

Poor customer service. Haven’t heard anything back from Adeline Degner regarding our last appointment, absolutely no follow-up on agreed-upon arrangements - ie. forms and requirements for line of credit that were supposed to be emailed to me so I could get said line of credit after she had done a hard credit check on me. After reading the other reviews I’m shocked that it’s an ongoing problem here. They’re supposed to support and advise you.

After applying for a line of credit Adeline Degner (the RBC advisor) never got back to me. I followed up with her multiple times by phone and e-mail and never received a reply. It has been nearly 2 weeks of me asking if she needs any other documentation or if she had a result from the application.At one point I visited the branch for some clarification on documents she requested from me. Then she started asking me questions about my personal and confidential credit history in the middle of the main lobby. She didn't pull me aside or use an office so anyone could overhear what should have been confidential.I also called RBC and it is nearly impossible to speak with a person without the virtual attendant hanging up on you. When I finally got a rep on the phone I asked to speak with a manager and they wouldn't even give me a phone number for the branch manager. The rep mentioned they left a message with Anita D'Ottavio (branch manager) and Derek Young (assistant branch manager) to call me back. It has only been a few business hours but I have not received a return phone call. I will update when/if I ever receive one.I waited an excessive amount of time before leaving a bad review and was not going to post one if a branch manager would have returned my call in a timely manner. Internally, I gave RBC lots of time and chances to avoid a poor review but not even the very least of my expectations were met, not even enough for a 1 star rating. This branch does not have employees that care about your time or finances.Not too relevant but I did find other approvals, and much better service, from other banks.