Nature's Source

For nearly 20 years!!! I have trusted Nature's Source for my supplements. I have always been pleasantly greeted & staff offer to help in any way. I have asked so many questions over the years... about sources, quality & effectiveness, their preferences and why & I have always received thoughtful & confident answers. If someone did not know something, they got back to me. Roy & I have connected the most throughout the years & he has always taken the time I have needed to discuss products & what is best for me & all my family members including my extended family as well. I always recommend him to anyone who has an interest in their supplement health. I am truly grateful for the genuine care... Thank you Roy and all staff who help in our healthcare journey.

So one of the owners at this place seems to know every single item in stock that is in this store, when I asked for specific “powder supplement” I got attitude… first Mr.owner didn’t know what the supplement was that I was asking for, then as I attempted to explain it I got cut off and told they don’t carry it. There was zero attempt to look or search for the product. Giving 2 stars and not 1 out of courtesy of this place meeting bare minimum standards of an operating business and not terrible because the guy (regular employee) before Mr.owner was being more polite and respectful when speaking with me. Overall Bad customer service - why? Lack of genuine care and attention for wanting to help you or find an alternative SUBSTITUTE even. This is from the leader of the store too. I get we all have bad days, however you're the owner and you're suppose to set a good example for your employees. You're unwelcomed vibe coupled by negative attitude of demonstrating zero care & attention for the customer is not how you attract and retain customers. Good luck with your business. There are plenty of other supplement stores in the area with far better care and attention for the customer.

One of my worst online purchase experiences. After placing an order had to call customer care to make sure right product was ordered-as email shows different product was ordered. Product should have shipped and delivered to me in a week however took more than 3 weeks to get it delivered. Called customer care to make sure I receive the product to continue my medication instead of keep waiting for full order to be ready for shipment (ordered qty2, however available 1). Customer care promised to expedite ship 1 first and the other later, but they waited and shipped both at once. I will avoid any future online orders.

My go to store for advice for my Vitamins for a very long time. One small issue was fixed right away - very efficiently. Great customer service ...Roy makes things effortless. Delivery was fast and very well packaged...Happy Customer.

I ordered a product from the Oakville location. My item was returned by Canada Post as the street number was not showing on the shipping information. I ordered online, so this was my error. Leonard re-shipped my item at no charge. He was very kind and very helpful and I received my product quickly. Great customer service. Thank you Leonard!!

I recently found out that Nature’s Source will deliver which really helped as I had a number of items I needed quickly and no time to get to the store. I was so impressed with the online shopping and free deliver to my home the next day! Thank you Nature’s Source! Definitely a 5 start service!

Fantastic service and knowledgeable staff. They had 4 of 5 products the day of purchase. Within 24 hours the owner called me to say he was able to locate a supplier and had it special ordered for me. Very thankful!! I will definitely be my first choice of supplements I need.

I purchased from their online store. I had to contact the customer service team and their response was so prompt. The team went an extra mile to make things work. Issue was resolved quickly and shipping was fast. I had a very pleasant experience with them and highly recommend this store to you.

I absolutely love Nature's source they carry an amazing brand called Certified naturals that's not available in other vitamin stores. Online shopping is very easy to navigate and order, very fast delivery.

This review applies to the Oakville store. I am not familiar with the other stores. I ordered for the first time because I like site-wide discounts sales, which the online site had. Such site-wide discounts encourage me to order more items. I also thought the requirement purchase-wise for free delivery was also very reasonable. The price of the actual items that I ordered were competitive. The inclusion of a free complimentary item was also a nice unexpected" thank you. The communications regarding the order and delivery were good. Shipping time was also very reasonable. Packaging was done with care. A sweet