La-Z-Boy Furniture Galleries

Drove all the way there to be told they have nothing in stock.. 4 months wait time for delivery.. lol

Great selection and quality, sales staff friendly and helpful, even in English which he struggled with a bit but I appreciate the effort.

Friendly staff, large selection.

Quality.

This is the place to go for high end furniture purchases and they have a large selection. However, be prepared to have a salesman on commission join you as you browse. I don't really appreciate this myself. We bought a Lazyboy living room set in 2012 and the faut leather fabric was destroyed under normal use over the last 4 years. They offered us a store credit which seemed reasonable but we had to go through a ton of hoops to actually use it.

Expensive on many items

Got a chare amazing

The product itself is great ... so far; my gripe is with the sales process. We went to the store with pictures and dimensions of our stairs to the basement because we were worried some models wouldn't fit and even inquired if there was a paid service we could get so someone could come get dimensions to which we were told they don't provide that, but were reassure the sofa we had eyes on would fit (even if we also had a 2nd smaller choice in case). In the end, you guessed it, the sofa didn't fit and their contract states that it's the customer's responsibility to check so we were told it would cost 400$ extra to disassemble the sofa in store and reassemble it once delivered. Now, I understand a store can't be liable for people ordering without checking, but when a store can't even have professionals do it, how do they expect a customer who buys a sofa every 15-20 years to know that stuff.I will still give 3 stars because of the product quality AND the fact that the sales manager covered 150$ of the 400$ for the extra work, but I would have rather paid 75-100$ up-front for some kind of fitting service and save all the hassle and stress this caused. Next time I'll just buy Ikea which come disassembled or find a store that really assists you in your purchase. I was expecting much more from the La-Z-Boy brand.

It depends who you get in terms of salesperson. I went on Black Friday weekend and was greeted by a friendly associate and told not to feel pressured, to try out anything on the floor. When I took my Mother along to check out the store the following week, we got a terrible saleswoman who upon coming up us and told we were only there to look around, made us feel uncomfortable and flat out said to us it's kind of stupid and risky to be window shopping during a pandemic

Well made sofas, many styles and choice of colours. Helpful knowledgeable staff.