RBC Royal Bank

every time shortage of staff. long wait, today also 2-3 employees and there was a long line of approx 30-35 customers. they should hire more staff. I did wait in line for almost a 1 hour.

Loved the interior and disliked the welcoming person. She yelled at me to stop photographing the interior décor. There was nothing I photographed that had anything financial or anything. She asked me to leave. First time and last time entering this location

I've been very frustrated with their customer service. I made an online appointment. Nobody sent me a link for the first one and, of course, nobody showed up. Then, I made another appointment and the representative just wasted my time. I had 4 issues to discuss with him about my existing account and investment plans. Not only he couldn't help me with any of them, but also he provided me with the wrong information. He also took my account number to look into an issue and promised to get back to me in a few days, but he never contacted me again. This isn't my first time receiving unsatisfactory services. I should start going to a different RBC branch.

Just visited this branch. Very irresponsible management. I needed a void cheque or proof of account with a stamp and contact info of branch for my usd account for business purposes in USA. Of course it’s out of country and they just need a proof stamped or signed that we actually have a account for their verification. Teller offered me to print a void cheque and said sorry we can’t signed it. Instead of just printing my void check with their sign as verification, she printed a whole thing which I even don’t need to reveal my customer. I was feeling like insulated when teller said my manager “bhardwaj” said we can’t provide or sign anything like it. It was just a simple thing and I got it signed and exactly as my requirements from another branch. Will never visit this branch again and this kind of behaviour is forcing customers to switch their account with another banks. Very disappointed.

Very slow service, lots of staff hanging around doing nothing. Only 1 teller person in sight despite the queue. Nobody waiting to use the business window, the person there just staring at the long line. Priority should be helping people on-site I think. The welcome person doesn't look up at customers - spending customers quality time as employee training period. Be ready to wait 20mins. It was worrying to see a lot of staff just casually walking around without clear reason why. The person that attended to me was uninterested with lots of 'I don't know. I am also new here'.

The line up and wait time is terrible as usual. I can't believe I don't just get my act together and switch to another bank The moment I walked in the life just fell out of me as I saw the number of people waiting to see a teller. And then I saw how slowly the line was moving and I sank further still.Why close a third of your branches and make us all come to the few remaining?

There are only a slight few folks that work at RBC that show the patrons respect and take the time to help them and answer questions; today unfortunately those few were not there. I was met with a rude response following a question that I had. I used to love going in person to the bank, from now on I will only do online banking.

Takes forever to open a business bank account. Cancels appointment at the very last moment(reacheduling takes another few days). Not very professional if you are looking for a professional banking service in Winnipeg!! Not recomended this location as at all!

Ladies on ‘Business window’ need some more training, it’s happened second time they denied my cheque and the same time I’m went to regular’ client representatives they cashed it right awayWasting time is not negotiable in todays World, so I would request the management to train them more so that they won’t waste anybody’s time