Geek Squad

Never buy extea warranty they will do nothing for you take 4 weeks to give answer on breakdown claim for dryer front door glass broken from heating and finally telling me it's cosmetic we can not fix

Bought a Greek squad membership for my father in law so they could help him at home. First problem he had with his harmony remote they tell me $50. Why did I but the Greek squad membership? I have no idea. Never buy a Geek Squad membership, waste of money and reflects poorly on Best Buy as a whole.

I have a warranty for a refrigerator with Geek Squad and this is the third time they are sending a technician to fix the issue which has been fixed twice already.I have a two month old and I store mu breast milk in the refrigerator and this is the second time I am throwing away precious breast milk and I noticed the refrigerator is broken again.When I call geek squad for a replacement they shoved their policy that 4th time diagonose of a problem will be needed for a replacement on my face, without even trying to understand the huge issue.All they could say (Agent Will) is I am sorry for the inconvenience as if throwing away precious breastmilk is just an inconvenience.

I do not want to even give one star to this company. Probably I should sue them because of deducting money from my account every month for no reason. I have canceled my plan for more than four months, but they again deducted money every month. I do not know why? Do not make mistakes like me and buy a plan from this company. I decided to sue them.

Excellent service. Get there before eleven am. to avoid line-ups.

I purchased a Geek Squad membership because the first computer I purchased broke down every month and after 6 months, I had to throw the computer out because it wasn't worth replacing the motherboard. On my second computer, I I purchased the plan because the employee told me I could cancel the membership atter six months to see if it was worth it. I tried to cancel and they said I owe them the remaining balance of my two year plan. A two year plan is worth over $2200, my second computer was $650 and my first computer was $500. What a waste of money. I tried to stay within a budget and it has costed dearly. I wanted to buy a mac but tried this to save money. I should have just bought the mac! I will never shop at Best Buy ever again.

So I was worried when I went with geek squad over say Gibson or natural sound but the two gentlemen who mounted my TV and help set it up did a great job and make sure to keep it clean while they did it. I wish I knew their names so I could call their manager but alas, I did not ask. I tried to give a tip but they said no. I asked for a feedback email and they said one was coming but I didnt get it so I hope someone sees this and gives them a raise.Thank you for the great job.

If I could give it 0 stars I would. Worst customer service, and worst plan ever. First they have been double dipping payments, for something I cancelled months ago. Then they never moved my old computer off the plan and nor added my new one and I have been paying monthly for a computer that I no longer have BUT not paying for the one I do have, and now they think I owe them for the new computer. Also, when I bought my new computer I asked them to move all of my data off the old laptop on to the new one and they did not do this correctly and then wiped my old laptop clean and lost all of my work files. Then I had to send off the computer for 2 months while they retrieved the old data through a deep dive recovery. They tried to charge me $600 for THEIR mistake, and I said no, they ended up covering. The whole experience has been awful and clearly the staff at Waterloo as NO idea what they are doing. My case has been escalated BUT will take 3-5 business days for someone to even call me back! Once I get it cleared up I will be canceling my membership entirely because I would NEVER trust them to touch my laptop moving forward.

Had nothing but a good experience at Best Buy treated as well and stop does with information all the information we needed they were very courteous and that's why we spent a lot of money there and this is not the first time and definitely will go back and furthermore that to delivery fellows at set our equipment up we're very polite friendly and safe thank you mr. And mrs. Barry Cripps.

thieves! They charged me 300CAD to change my cell phone under warranty and they sent me a different one from mine, they say they can't do more, be careful, they are scammers