Penguin Heating & Cooling - St. James (West)

DO NOT USE THIS COMPANY.I called them in December to come fix my furnace as the heat was on but was not blowing properly. They sent a technician that had no idea what he was doing. He not only didn't get the blower working, but he left me without any heat, which was very problematic considering my wife and I just had a newborn. When I called the company to complain and request a different tech, they sent the same tech back to my house. He took off my thermostat and couldn't figure out how to put it back on the wall. All the cords fell back in the wall and he broke my thermostat which resulted in me having to go buy a new one. Not only did I spend $250 on that service, but I had to replace my thermostat AND call a different company to fix my furnace. I called Norris Heating and he came over and fixed the issue within 30 minutes. Penguin plumbing and heating has inexperienced technicians, horrible customer service and overall I would rate them a 0/10.I've also tried calling them several times to discuss this matter and the service manager refuses to call me back. These guys are pathetic.

Had them instal a new high efficiency furnace and AC system three years ago. We thought it was a good deal. They sent a group of kids to do the instal. They did hald the job and left, and we did not know untill a few days later, but they also unplugged our deep freezer. Furnace has never worked consistently and has needed yearly servicing for thermostate issues. Zero star service.

Penguin heating and cooling scammed me of over $600 from the original contract invoice price when I paid for their service to install my new furnace and hot water tank, they wanted to overcharge me over $600 more than what was already stated in the service order invoice. One of the Penguin service technicians was also very rude and unprofessional. When I tried to phone the project manager about the extra $600 cost, he had been avoiding all my phone calls for 4 days straight as of now.

Disappointed with the quality of our initial problem shooting apt and communication and follow up. We were charged for troubleshoot without any really plan to solve problems. We decided in the end to go with a different company.

Penguin Heating sent a rep to check our furnace and it didn't go well. However, when I complained they not only issued a refund for the appointment cost, but also offered me a $50 coupon for my next service. It's nice to see a company that listens to customers and stand by their work when there is an issue. Thank you, Penguin Heating!

Aug 4: I ask if they can fix my dehumidifier as an appliance. Givan, their service rep, says yes and that it is not a problem so I drop off the humidifier. I explain that the dehumidifier was bought for $150 so we do not want the work done if it is not possible to fix.Aug 7, 10, 11, 12: We call and speak to several people. Their technicians do not have time. I reiterate to one of their reps, Rochelle, that we do not want the work done if it is not possible to fix.Aug 18: They call us to tell us that it is fixed so we go to pick up. Before we pay, we reiterate that it must be fixed, otherwise, we want a refund. Rochelle says our unit is worth $500 which is a lie. A new dehumidifier is ~$250. They say they guarantee their work and they will send someone to our house to continue working on the dehumidifier if it is not working.Aug 19: It is not fixed so we call. They will not give us a refund. They say they will send their best technician to fix the dehumidifier.Aug 19 continued: Owner of Penguin/technician comes. He looks at our machine and says he only works on industrial units so he leaves. He says work was a diagnostic. We never would have agreed to that. it would not have been worth the value of the machine. They NEVER used the word diagnostic. They only said that they fixed the machine.Conclusion: These people are thieves and liars. Horrible, horrible, dishonest people.

I can't believe how bad this company is. We installed a brand new furnace couple years ago and all we had was trouble with it. Despite our troubles they kept charging us every time we call to be fixed. Do not go with this company

Do not waste money and time.They are all crazy.

Total ripoff! One star rating, should be no star at all . one of the guys that came for cleaning was on his mobile phone the whole time and is not focused on the service that I paid for. My house had more dust after the cleaning" they made. Do not I repeat do not avail of this company's service."

Make almost Impossible to make a proper review. This company is so crooked and liars. Purchased a for ac and heating package. Was installed incorrectly and now they had no problem come for quote and do the job none. Now they did put incorrectly. They refuse to come back and fix there mistake. Checked out but a HVAC TECH. 300 dollars to come and take a look at it according to penguin . Non refundable. I have to pay for the company mistake. I am writing this for my girlfriend as I know live in yours house. The amount of overselling and food not receive 2nd filter is terrible and would not have happened.. if I was here. So r her name is Denise in Morris MB.. Before you say Im not a customer.. Read my reviews in no troll this is a terribly run and managed company which have extremely bad comstomer care or relations.. Please contact me if you experience similar problems after spending a extravagant amount of money to end up with treatment like this. Thank you for reading