Scotiabank

Diego Vogtlander is going above and beyond… his customer service is 10/10. I always feel like home and I can always count on him and the branch itself. Thank you Diego and team!

assistant branch manager heather took me out of a line only to take much longer to serve me than her bank clerks. In fact the clerks were so fast they came by to help her. Just take a look at their google reviews. They don't even bother responding to them like a responsible business would.

well today was the final straw with this branch which I have been associated with for 25 years or more .I came in with a draft from my mother's estate which I am the trustee and I got this person in the desk who does not know me and does not care .This guy would not budge on the amount I was aloud to access. No matter what info I showed he wasfollowing policy". I went to another bank and they made it simple and polite. Worst service ever. Stay away"

I am an existing scotiabank customer, had gone to the branch for opening an account for my business.The staff present in the branch was unwilling to help or work on my request. And just wanted me to come back after 2-3 days. This was when there was no other customer that they were attending to or waiting for. Very poor experience, something unique to this branch vs all other Scotia bank branches that I have visited thus far.

Can I record no stars?I went into this bank last Wednesday to report suspicious activity on my bank account. $6000 was taken off of my credit card and put into my checking account. Then put back. Technically no money was missing, but I was still charged a $3.50 fee, which isn't a big deal, but again, I did not complete this transaction. The tellers response; maybe you did it by mistake? Does anyone have access to your account? NO. I wouldn't be here if I could figure it out on my own. I went in for help and her advice was to call online banking. What did they say? They told me to come into the bank. The following day my card declined. I call, they don't have access to my account because my card was canceled. If I don't have access to my account and the customer service doesn't have access to my account, transfer me to someone who can help. More waiting, more automotive telephone menus, zero help. It turns out my card was canceled because my account was now -$2400, my savings account now had $.66 and my credit card is maxed in cash advances at $6500, when my credit card balance on the Wednesday was 0$. All together my accounts were compromised of $14,000, which most of that money I do not even have. Had that teller done her job properly and listened to me when I quesdtioned the suspicious transactions apposed to questioning me, this would have never happened.

Tellers are ok, they do mistake, like transfer bigger amounts from credit card to checking account and then they try to put it on you. It was fixable. But ones when you have to go into appointment with anyone in office you are stepping into twilight zone. I am not kidding. And it is sad because people at that point need more information, help and understanding. I had a Ricardo that drag me for 3 months without any possitive outcome on a mortgage application. I understand negative response, I don't understand waisted time. Training and lots of other things in despaired need.

Two bank clerks in this branch told me that their bank would charge me fees if I don't use their credit card in 12 months and urged me to cancel the credit card, which was not true when I call the helpline on the back of the card. The staffs in this branch were not properly trained and they provided misinformation to their customers. On top of that, they were not trying to help neither. The backgroup radio in this branch was very loud, like in a resturant or a market rather than a banking business. I found the radio noisy was distractive to conversations and unprofessional. Overall, I had bad experience here. I would avoid this branch.

Excellent customer service, the staff here really go above and beyond to help their customers. 1/2 ATM machines dispenses $5 & $10 bills.

Unprofessional ppl from the Manager till everyone in this branch never & ever come back to this branch.I wish give zero STAR or less!!

Been to this branch twice to see what my future services will be as I was debating to open an account between two banks near me just because it was out of my way to go to my home branch and do business. The google reviews are quite accurate. Don't go here as if the job requires small amount of procedure/processes, they will go out of their way to make sure you find other ways to solve your own banking issues. Amazing.