Scotiabank

Had a great experience with Sandeep Sidhu regarding my bank balance certificate . She is very friendly, polite, professional and offers great customer service.

I have never seen the Branch Manager around and with service quality of the other staffs, I feel myself bit generous to give 3 star

I came to this branch today with my mom. She banks with scotia, and although there was a long wait I understand tellers are working the fastest they can and every clients needs are different so sometimes there’s a bit of a wait. I was very disappointed thou with harsimran and the customer service she provided, she was completing our transaction and after I had a few other concerns she told me she can’t do it because there’s a line….. prior to this she refused to count some of the money we were depositing, and asked me make sure of the amount because it will take her too long. I really didn’t know how to respond to her because I was shook with her response so I just counted and responded with the amount. Not once during this session did she smile or try to show any type of good customer service. She then argued at the end with me mentioning if I had so much to do then to come back a different time since there’s was a line. I waited 20 mins and as a Scotia client my mother shouldn’t have to be told what she was told today. All we did was deposit money , ask for old statements because online banking was having some issues, I don’t see why she felt it was okay to say what she said. I’m always present with my mom due to language barriers but I’m really disappointment in today experience. We also had a few rolls and She was also frustrated that I brought them in but I had everything ready to go in rolls to make it easier for the teller. I have my own business and sometimes clients pay in cash and I had loose change built up so I asked my mom to divide and put them in coin rolls and since she was already depositing cash I figured we bring them in. It literally took 2 mins to confirm the amount yet she made a big fuss about the rolls. There was about 6 and one set of toonies were at half and she refused to deposit which at this point after evaluating how she was presenting herself throughout my transactions I refused to leave without the coins being deposited. I did respond with “ if I was speaking to a manager right now would I be told what you just told me” she instantly started counting the 12 or so loose toonies and the added the rest of the full rolls. At the end of the transaction as I was leaving she told me not to do this again and that if I do to come at a earlier time. I believe it was 2 pm but I would have appreciated if she ended my transaction off with just “ have a good day”.

The teller who attended me has no idea how to increase the credit limit. Just wasted my time and said you have to book an appointment. Need to train their staff properly.

Always busy and only few tellers to give you service. Sometimes it’s just closed without any explanation. Security guard send you away. Should always be tellers present as many counters are there. One star for good tellers.

Navpreet is a very nice lady, she took her time to explain all the services and answered all my questions, this helped me to make a good decision. I would recommend her.

Pretty empty when i entered , 4 tellers talking and 1 helping the person in front of me .In 5 mins i had 6 people waiting behind me and still these ladies are talking and took them 10 mins more to help and open the second teller.But this one teller took her friend from behind to help when she signal the boss. Such a bad service

Ive been with Scotia for 10 years. Realized i had the wrong scotia bank credit card (VALUE VISA). The branch manager named Denise told me over the phone i shouldve known there were 0 benefits of using the card because of its name “value” and said its the same as “value village” most absurd thing ive ever heard in my life. Better yet, i upgraded to the gold visa and she kept telling me ill get in email. 8 days later i go into the branch and they tell me its not processed b it had me sign all the documents to upgrade. I asked how i can be compensated and how she is going to help me, she told me im being disrespectful and called the cops on me in front of everybody. Please keep in mind i am a realtor and it was the most embarrassing thing i had to go through, especially having my for sale boards up in the area. She then terminated my relationship with scotiabank and forced me to sign a paper with all my money on a certified cheque/bankdraft and i was forced to go open an account with TD, my funds are on hold til nov 14th and i only have my scotia bank visa that i am forced to use dur to having 0 funds and i cant pay anything off. I have 16 complaints filed yet no one from head office has contacted me. Will never bank with scotia ever again and all my family members are terminating their accounts and all business with scotia bank. I also received my gold card in the mail recently and i cannot even use it even though it is a seperate entity.

Have a Business account with them for past 5 years and everytime they will put you in trouble. Worst Experience with them. They even don't have any financial advisor and everytime they have new excuse for it. Managers didn't know how to treat their customers. very bad experience at all. It doesn't matter for them in which situation you are. Instead of going at this branch you can sit back home and find another solution. They will never solve your problems.Never ever keep it as your home branch or you will be stuck everytime whenever you visit them. Everytime they are short of staff.

This location is the worst experience I have had since my 8+ years of banking with Scotiabank. The financial advisor is always unavailable, does not return calls unless it it escalated from customer service. The manager takes no responsibility and accountability for the service provided by her advisors. It is my home branch and I will be switching based on my recent experience and interaction with both the financial advisor and manager. The tellers are excellent though.