Hertz Car Rental

I have no issue with Hertz but the location on York street in Ottawa is horrible. The manager Betty was rude. Wasnt willing to work with me. I had a small car reserved but she called me to tell me there were no small cars left but I could upgrade for 10 bucks???? Is that not suppose to be complimentary? I had no choice. I get there and I hear them offering everyone complimentary upgrades??? So why did I have to pay. They was she talked and demands her employees is u ethical and degrading. The gentleman named Musa was so nice and welcoming and basically did all the work while she sat on her cell and ate. I had to sit there and wait for a car listening to her tell so many ppl they are short on vehicles and then tell another person there is a 3 day limit yet whispered to him he can have it longer dont worry. Just absolutely an awful experience. Never will I go to that location again. I returned the car to Bank street and the guy was amazing and helpful and will get my business again

No issues with car, only issues with staff. When asking for directions to a popular local attraction, the lady had no idea how to get there. When we asked for a map, she said she was out and didn't offer any more help. They indicated gas stations were all over but we didn't see one and as such, returned the car after only 20 miles and they seemed rather negative we didn't fill it up.

They were disrespectful, they lied, and they profiled me based on my appearance, which they had assumed upon my entrance at the facility. They also refused to serve me because of my age, but I've leased from same location before with no issues. The second time around, the first clerk scanned my driver's licence on his computer and concluded that they don't rent to anybody under the age of 21.He then looked to his coworker for confirmation, and that day he turned me away. I had an emergency and needed to find a workaround. I would have suggested it the first time, but it was really unappealing this time. I had to go to the website and look at the age minimum, which stated that most Hertz facilities in Canada and the United States rent to those aged 20 and up, and then return with that information.I returned, and the second clerk, who was quite unpleasant, gave me an attitude and took my information again, claiming he'd see what he could do but simply entered all of my information with no problems. The second clerk also gave all of his attention to the other customer and ignored my presence, as if I were a crum or someone who was lower than the others, handed me the key, and told me to leave... keep in mind that the first clerk had said that the computer wouldn't let me rent because of my age, but the second clerk with attitude just punched in my information and allowed me to rent..I didn't understand why they were refusing me when I had made a reservation ahead of time and they were getting paid. I was aware of the additional charge for those under the age of 20.

I had booked a car 10 days prior to yesterday, in order to drop off my brother at the airport in Montreal. It wasn't the first time i rent with Hertz, and I never had a problem in the past. However, yesterday around 10am, the customer service rep took a quick look at my driver's license and said sir you have a G2

Original review on 2022: Rent a car the second day of power outageGreat service and kind staffDefinitely coming back if neededSecond review in 2023: I come back this year. Refused to get a car. They seem to have fired the nice guy. Avoid this place.

The advantage of renting here is they're open on Sunday. Otherwise go to Enterprise for good service. Staff at Hertz don't do a walk around with customers and don't offer much service. The clerk even refused to drive the car into the garage when I asked her to do so. I rent here when I feel I have no other choice.

Avoid at all cost.Was given a car that smelt of urine. I mean something or somebody urinated on both front seats. Clearly 2 years of pandemic and what most would consider a warranted concern for health and safety, did not prevent the Dollar/hertz from handing the key to a car that had not been cleaned. Not only that but once it was brought to the attention of the employee who handed me the keys to that car and then his manager, they proceeded to gaslighting me. Don’t waste your money by going to this location. Absolutely atrocious customer service with no regard for health and safety even during or after a pandemic!

If you're five minutes late returning the car they will charge you for another day. Their cars are usually pretty dirty and can be full of pet hair. The staff can be pretty rude as well (although not all the time). Convenient location is the only good thing I have to say so far.

I decided to take the Manager's Special at Hertz 30 York and was pleasantly surprised, when I explained to Ali why I need the one day rental: I got a GMC Terrain which helped us do the tasks requiring a fair amount of cargo space (Costco and Ikea).Kudos to Hertz for putting the needs of the customer first.

My friend and I rented a car here for the week and we are extremely impressed with the customer service. The manager is the most friendly, helpful and patient guy and went above and beyond to make our rental experience the best we’ve ever had. There were issues with both our credit card and driving license, but due to patience and resourcefulness of the manager we did not have to cancel our vacation. The car was brand new and in perfect condition. Would highly recommend this business and will definitely rent with them again.