TD Canada Trust Branch and ATM

I received exceptional TD service at this branch from Deyvis. The branch did not have any tellers like the usual TD, and I thought we were at a wrong place. Despite our confusion, Deyvis offered to help us with some complex account closure and making joint accounts without an appointment. He was super friendly and was so very upbeat changing our boring banking needs to a fun and pleasant time. He did talk a bit fast and really knew what he was talking. Although I did not have a problem with that as I am also strong with numbers and accounting, for someone who is not so knowledgeable might find it difficult to understand the first time. Overall, the best TD experience I had so far.

I couldn’t believe how uncomfortable being in this location was. At least two different employees came behind the teller that I was working with, and was looking at his screen just standing there. I felt so embarrassed and felt my privacy was compromised.

I went to pick up credit card after getting a call from this branch. The rep couldn’t find it for an hour b/c someone misplaced it. I’m not letting some people who cant even organize a simple thing like that to advise and manage my money and accounts. Super unprofessional and inconvenient. They were nice though i guess.

My appointment with Deyvis Fernandez was horrendous. I needed to open a certain account for which I had to go in person. That's all I needed to do. Very simple. If I could have done it online I would have.When I arrived, in order to make small talk, I mentioned that it is cooler outside than in the branch. He replied, That's because you just came in from outside"! I should have gone back out the door at that point.Deyvis had difficulty understanding what I wanted. When he misunderstood he blamed me for "changing my mind" which is absurd. He also kept trying to push a "financial advisor" on me even thought I kept saying I don't want that.He sat across the table from me smirking. I don't need an adversary

The management of this branch has zero respect for the community in which is located. The branch is located in a residential building and they are doing interior renovations in the middle of the night, contrary to City noise bylaws prohibiting construction noise between 7pm and 7am. Drilling, hammering, clanking noises are travelling through the building. Last week, after two night's of disruptive work and many complaints from residents, their landlord told them to stop and only work during daytime hours. They were back last night. Tonight, they showed up and began installing steel framing at 11:30pm.

I usually don't write reviews but this is an exception. I would like to thank Luca from this mill street branch for his exceptional service. I love the extended hours that td has vs some other banks but even then I find myself very busy with my career. I acquired his business card not too long ago when I found the time to stumble on in. I didn't get to speak with him too much as I was in a hurry but first impressions were very good.Tonight, I found myself really struggling with td easy web as I'm not very tech savvy. As I was pulling out my access card from my wallet I noticed his business card. At this point I was so frustrated and didn't have the patience to call an easy line. I gave it a shot and called him at 9 pm. We spoke on the phone for almost an hour as he walked me step by step through easy web.I'm not sure if this is something Luca does often but in my eyes I don't really care. This is customer service at its finest. I would also like to thank management at this branch for developing such a big asset to your team.Like I said I'm usually a review spectator but now I know what it feels like to be on the other side.Kind regards.

They're only really nice to you when they want to sell you a credit card or try to get your business via investments. They couldn't really care about your business, whether you have a history at the branch, or at the bank. After being a 30+ years with the bank, I've felt the most disrespected at this branch even though I go to this location almost every week.The younger customer service personnel are smug and wouldn't care whether you left as a customer or not. Shame, I used to really like this location.

Doesn't deal with cash inside bank only a machine there's a machine inside and put when it's closed only replaces bank cards inside and loans.

Card blocked because the associate clicked the wrong debit card on his screen. After way too long a process on the phone - card back on. Next visit to this branch I tell the associate: the card does not go in. He then takes it, twists it and forces it in the reader to then tell me “oh it is broken! You need a card.” When he just did it! Two weeks to get a new card.Then he calls me hey miss Cindy. When I’m not a miss and why on earth are we on first name basis‽Customer service is lost…

This is NOT a full branch. There are no tellers and cash cannot be dispensed here. However there are high tech ATMs where both CAD and USD can be bought. This branch is staffed exclusively with various advisors etc. but no tellers. However bank drafts and *some* other instruments can be obtained here (call first). That being said it is a nice branch, a bit small but very new. I found the staff to be very friendly and helpful and fortunately I was able to get my business completed here despite it not being a full branch. If you conduct your daily banking business online and need to make investments, move funds or make a last minute RRSP contribution; this is the branch for you.