Riverview Terrace

My mother was overcharged $700 in January and I'm still fighting to get her money back. The cable didn't work for 2 months, and she was still charged. They never return calls or emails. Numerous times I went in person to speak to the director, but she was never there. On the rare occasion she did answer, she said she would follow up and call back, but it never happens. I can't imagine seniors that don't have a family member to help them with finances. My mother would be overcharged, and she wouldn't even know it. I paid for my mother to be ported to and from dinner and one time I was visiting, and they never came for her, I had to go ask why. She would've missed dinner if I hadn't been there. Not sure if this happened when I wasn't there, but I'm thinking it did. During a 2-week lockdown due to Covid, meals were brought to the rooms of all residents, but I was still charged $350 for porting fees. She didn't leave her room, why were they charging her? Some of the nursing staff were lovely with my mother. My rating of one star is far too high. I'm glad I got her out of there and somewhere else. She was only there for 3 months.

A very conveniently placed retirement home!

Nice residence well maintained building

Beautiful place for me in a few years