Indigo - North Town Centre

I really enjoy this place. Not just for the nature and smell of fresh books but the atmosphere is very calming and pleasant... at least in my opinion. Whenever I want to find a gift I always come here as I always find something special to give away

Ordered Klutz Smash Bot Battle kit online for pickup at store. Took a week to ship, and just picked it up yesterday. My kid opened the kit today to assemble the bots, and the included tube of glue is rock hard and unusable. Waited on hold for customer service rep for 15 minutes, and was offered a replacement/return (which I declined because I didn't want another tube of old glue!) or a $7 credit to my indigo account, which I accepted. So that was a nice gesture, and I hung up the phone feeling satisfied, as we have other glue at home to use. However, I am online now perusing other Klutz kits to purchase and use my $7 credit, only to see that our kit is now on sale for $17.49, which means that there is a difference of $7.88 between what I paid and what the item costs now. Am patiently (grr!) waiting in the online chat now to see if I can receive the price difference back as a refund or a credit. Will update accordingly once I receive an answer.By the way, the store clerk who brought our item out to the car was Lucy, and she was very nice, attentive, and friendly. Definitely deserves a pat on the back!

I love going in to see what new treasures I need to have...books, small home goods, paper products, kids toys...

This is my favourite Indigo to go to! This location is huge, clean and full of sweet deals. There is always something that will catch your eye or capture your curiosity to continue interest. You will be heading to the checkout before you know it. At least for me that seems to be 90% of the time wherever I’m shopping or browsing here.Not only that but the customer service is memorable. I had a great experience with store associate Renee. She was very friendly at checkout and made me feel valued as a customer. She also had be sold on upgrading my Plum membership to the Plum Plus without pushing me. Instead she sold me with the promotion, how it would benefit me and her knowledge. I was impressed and appreciated her ability to approach without forcing or pushing. She is passionate at what she does and it shows. She is a gift to Indigo and the retail industry.Cheers Indigo North Town and Renee! ❤️

I love this store, lots of variety of things. Although I love to come for the books. My grandchildren come for the toys. My 6 year old grandson spent 40 minutes picking out his bday presents here. He said grandma I wish I could have it all! Thanks for such a versatile store.

I have been frequenting this Indigo for well over 10 years. While book selection has slowly decreased over the years with the ubiquity of digital media, I've always found the staff to be kind and helpful. I can almost always find what I am looking for, and for niche titles I can just order online with them.

Don't really come here often. Everytime I needed some assistance. The staffs are all friendly and willing to try their best to help with what you need. They have a huge selection for all ages from kids to adults. Some of their items are over priced but when it's on sale it's a good deal! They have free WiFi.

I like to browse in this store. It's a larger outlet than say, Southgate so lots of books to choose from. They also have a clearance section of $10 and under which I like since the selection changes quite often. Also much more than just books!

The staff at the store absolutely excellent. I enjoy going there sometimes just to talk to the staff even if I don't have to buy anything. Absolutely amazing people through and through

Thank you to the amazing and patient employee who let my 6 year old pay for his little novelty toy with coins! It made his day to be able to buy something for himself with what he brought with him!