Parking Indigo Ottawa - Market Garage

DO NOT PARK HERE. I paid for my parking at 10:04 pm. The machine sucked in my ticket when I inserted it, but I paid $18 and retained a receipt. I got to the gate and there was no place use my receipt so I pushed the HELP button. The person on the help desk said the tickets don’t get retained and hung up on me. I was stuck with NO WAY TO GET OUT! I called back again and again the help person and SHE REFUSED TO ANSWER. So, I called the Ottawa Police. An officer showed up promptly and he called the help button, Identified himself as Sergeant (insert last name) of the Ottawa Police. She then asked him for the receipt i.d numbers and opened the gate. NOW COULD SHE NOT HAVE DONE THAT SAME THING WITH ME INSTEAD OF BEING A HATEFUL PERSON WHO LOCKED US IN AND REFUSED TO LET US OUT? Terrible, Terrible person and representative of the company. She should be fired.

Your average parking garage. This multi-level parking garage offers prime parking in the heart of the Byward Market. Narrow passages and sharp turns so I don't recommend larger vehicles unless you're comfortable driving the one-way lane. Stairwells always smell like urine, without fail.

I dropped my ticket when changing my baby, but the place closed by the time I went to go find my ticket. Had to pay $60!!!! Three times the daily rate. And we were there for 2hrs max. I literally cried. How is this ethical or allowed? We usually park in the other lots… first and last time indigo. Very money hungry company. They also didn’t help their own employee get out of the lot.

Very filthy stairs and elevator, smelled like public toilet. Extremely overpriced parkade.$20 for 2 hours is a steep price!Would never use it again!

Do NOT park here. I was charged $38 from Sunday 3pm to Monday 11am. The max rate is $16 per 12 hrs. I tried adding it up from the max rate and it does NOT add up. This is by far the most expensive parking in Ottawa and false advertising.

I get that you gotta charge full rate for lost tickets, but 60 dollars for a lost ticket is a bit excessive don't you think? Absolute money racket. Don't park here if you can avoid it.

I’ve been living in Ottawa for almost 2 weeks now and upon arrival parked at this garage. I inquired about monthly parking the day I arrived and it took Indigo over a week to respond with an actual human. Their automated emails asked me to submit my application about 6 times.After I finally spoke with a human, I was told that I’d need to either pay over the phone or in person (about a 30 min walk from my apartment), but regardless I’d need to show up in person to get my pass (unless I wanted to wait for it to show up in the mail). What an archaic system... the fact that they don’t have their app setup to do this is beyond me.So I walk 30 minutes the next day to their office, only to find a note on the door saying they closed 2 hours early.Needless to say, I am finding another lot.

This place is disgusting! Stairwell's are nasty. No employees to speak of anywhere. My wife had her wallet stolen from the trunk of my car and they said it is on us. So much for having a nice day of shopping

Used the car park on February 5, 2023 and I think it was the last time I've done it. Smelly (urine smell in the stair case, weed smell all over the place), elevators not working, door handles not working (really dangerous to open the doors leading towards staircase), lots of dubious guys in the hallways, overpriced.

Worst parking experience ever. I lost my ticket and they asked me to pay 60$. 3 times more than the daily rate. Employees not helpful at all and refused that I pay the maximum rate of the day. Very arrogant!