Enterprise Rent-A-Car

Great service!They sent a driver to my body shop where I had to leave my car to pick me up and take me to the rental location and then, when my car was finished, they took me back. Fast, friendly, efficient and a reasonable rate for a zippy little KIA Rio.Recommending without any ifs, ands or buts!

The manager of this branch Emma has incredibly poor customer service skills, it’s unfortunate they have people like this managing a car rental place. I highly suggest another rental company based on my experience with her. At the point I feel her choices are purely personal as the previous manager was wonderful and it is a shame he is gone.

Long story short the day before Christmas Eve a tree fell on our car crushing in the roof. All the cars at the Danforth Enterprise had been rented. As we frantically called insurance before it closed for Christmas we realized we wouldn't have a car for seeing family or our non refundable trip for two days at great Wolf lodge starting on boxing day.We ran to the enterprise but nocars available. The manager took pity on us and made that extra special effort. He phoned all the enterprises and found a car available up at Birchmount/ Lawrence. Shuttled my husband up free of charge so he would make it on time and waited till our insurance came through. He saved our Christmas and our trip. Someone going above and beyond is rare and makes us loya customers.

Loved this location. It's near to Subway line literally a 1 minute walk. The Cars are new and the management is really excited to help you with everything they can..Ask for Arif if you visit this place.They have after hours return too. But it doesn't show up on enterprise's website for some reason.

Okay so I just give a solid shout out to Emma and Nishanth. This location is effective in communication, logistics and going above and beyond. I find that it’s one of my favourite locations when coming to Toronto. I have others that are great runner ups but this one takes the cake. Vehicles are always washed and cleaned. If by chance they don’t have a car on the lot they will go out of their way to ensure you get one from another location for you or bring you to that location to get you on your way. I don’t remember the previous managers name but he was awesome as well. I rent from enterprise at least 20 time’s a year considering I travel across Canada regularly. So my one final message to this location is, please keep up the great work and I’ll see you again soon.

I regularly rent a car with Enterprise. This was my first time renting at this location and my worst experience. First, they didn’t have the class that I booked and offered a “free upgrade” to another class (which is usual) but the car they offered was actually smaller than what I had booked. The car’s interior was dirty and you could find pet hair everywhere (this is specially annoying if you have allergies). The staff are not very helpful compared to other locations. For examples , when I tried to explain the car is dirty, instead of offering another vehicle or even cleaning this one, he said that’s the best we could do, it is what it is, etc. I also told them that I had booked a car that 5 people can comfortably use, and this “upgrade” you are offering doesn’t have enough space for us, he said “it is an upgraded class!”Very helpful. Don’t book here.Enterprise is great. I’ll keep using them as I did before; however, avoid this location.P.S. the first car that they offered me was awful and I refused to take it. After arguing for 10 minutes, they agreed to switch the vehicle that was a bit more cleaner than the first one. These pictures are showing pet hair in the second car that they offered. This is the “cleaner!”

Hours are terrible. They're closed for the entire long weekend so you have to pay for an extra day on each side if you want a car. They regularly close at 5:30 every day and are closed on Sundays.

Highly would not suggest dealing with the representative named Emma Duffenais she was incredibly dismissive and rude, also had incorrect information… Overall not someone as a business owner I would employ. Apparently she’s the manager so horrible management.

I've used this location on several occasions to rent cars. They are all really helpful, hard working.I think some people objections are that they can't get the exact car they want. Unfortunately in this business is hard to guarantee a specific model - which I know can be a pain, and they have an asterix on every rental that says something about vehicle may differ". You often come out better for it if they do need to upgrade you. But I try and call about a week before my rental and make sure I try and get the make/model I want. You know from their perspective....how many of you (us) has kept a car for another day? Without calling? Well look that's great for us

This branch has given me the best service I have received from any car rental. Josh was the person looking after me and from the start was on call anytime I needed him, help me to extend my rental and was able to work out great options for me. Highly recommended them.