Scotiabank

Just awful. Been trying to book an appointment for a month with anyone from this branch. Left multiple voicemails, spent ridiculous amounts of time on hold...only to have the call disconnect.Shame on you Scotiabank. You should be better to your clients. There is no excuse for this lack of customer service.

Worst banking experience and institution I have ever had the displeasure of dealing with!!! I was working with someone for 3 months at this branch about porting our existing mortgage over to the new house we bought. Tareq decided to go on holidays for 2 months and never forwarded our account and information over to someone else. He didn't even let us know he was going away. I have never been more upset. Talk about complete incompetence. So I had to start from scratch with someone new weeks before we had to do all of the legal stuff with our lawyer. They have no idea what they are doing. They just shrug it off like it is no big deal.If we had the time, we would have gone to another bank in a heartbeat. Once our 5 years is up, we will be getting a new mortgage with a different bank. I won't use Scotiabank again in the future after this experience.

Absolultely horrific customer service at not only this branch but all branches of ScotiaBank. Staff are incompetent, managers do not get back to you when you complain, they know nothing when asked questions. And these people are looking after people's money, scary! They all need to take some basic customer service training. Dealing with an estate and once that is done, I will not even drive close to any of these branches! 0 stars!

I will preface this review by saying if I could give no stars I would..I booked an appointment with their Senoir financial Advisor, Olaniyi Owoĺabi. When I arrived I stated that I was looking for bridge financing and explained why it was required. Not only did I feel unwelcome in the branch he behaved as though my very presence irritated him To make matters worse, he did not appear to know what he was doing. 4 DAYS LATER, I received a call stating they didn't do bridge financing any longer and had not since November. .He offered no alternative or advice nor did he express his apologies for NOT KNOWING WHAT HIS BANK OFFERED.How is this man a financial advisor?Train your people for not only their job but also their people skills. I will be taking all of my banking needs elsewhere.Terrible!!

Just a bad location, if u can go to another one, the people have no idea what they are doing, they are lazy, and want you out of there by being rude and un welcome.

Terrible. I’m always put on hold for over an hour. I’m not even calling right now because of something I did. I want to fix an issue they caused. Hate it here

I went to this bank about a month ago to get a new bank card. They told me to go to another branch to get one. I felt very unwelcome and they were not friendly at all! But I told them well I got a car with my kids and I needing a bank card to get gas! So they let me get a new bank card. They need friendly staff not hateful ones.

No transparency on my behalf I went to this Scotia Bank back in December they informed me they would change the unit address number they never did so the manager lied to me Scotia Bank on Prince of Wales Drive .

Scotiabank in general. 6 times to delete landline. Directed me to a branch I never banked at. 6 times to get the information I needed. Problem not yet solved. Get good people. Get better training program

I was disappointed with the tellers at this location. The lineup behind me was getting longer and there were tellers shutting down. I work retail, if you get busy, you find staff to keep the terminals open.