Enterprise Rent-A-Car

Staff were great when we were giving the little go kart back... checking it out to begin with...not so much. The car had no windshield washer fluid in it whatsoever not even a drop... inside the car was not actually clean.. looked like it had been wiped down with chlorx cloths and that was the extent of the cleaning unfortunately. The service soon light stayed on continually...annoying. but as I said staff were very nice and easy to deal with.

The very worst place to rent a vehicle from. They do not communicate with clients, very poor customer service, they wasted my time and still were unable to give me a car despite my online reservation that was made days ahead. They made me come twice and still had no option for me, I wasted money on Uber making these trips and still got nothing, no apologies or empathy. Instead, they attempted to offer me a very small SUV instead of a standard that I had booked at the rate of a standard SUV, until I called them out on the blonder, and they still were nonchalant. The Managers need to be retrained as they did absolutely nothing to salvage the situation until i became irate, it was only then that I got transferred to the yellow head trail branch that eventually saved the day. I am never using or recommending enterprise to anyone, 178 street branch has ruined it forever!

Great service and vehicules, as mostly every other Enterprise I went to!I simply dont like the 4 seasons tires they always put on everything they have but that is a personal preference, nothing against them.

Well so far terrible . I have car repair at Boyd and needed a rental for my.job marketing. Was supposed to get a comparable suv. Nope. I got micro suv not same. Then a truck that reaks of gasoline in cabin. Try to exchange and call ahead to facilitate this. Nope must go back for a 3rd time. This is bloody nuts.

First of all, the service was good...picking up customers and driving them to a destination is what makes Enterprise stand out. The pick up and drop off was quick and staff were good. So why two stars? Because their vehicles are terribly cheap, entry level vehicles that are not good for longer rentals like getting your car repaired after an accident. I had a luxury SUV and got an entry level sub-compact Buick Encore as a recommended rental. It was tiny, no amenities whatsoever, underpowered, with a terribly dirty windshield (inside) and no winter tires. I picked it up on a cold (-30), icy day and it was a bit scary driving it around.So good service, but the product itself is a big problem, and that's the whole point to a car rental service...the car. They desperately need to improve their fleet or I will not return as a customer.

Horrible serviceEvery insurance company used this brand. These lovely people can’t even call you to let you know they have received your reservation. The fact that they have no inventory and you are on a call when available list. They then estimate a date and can’t even be bothered to call you on that date given to let you know one way or another what is happening. Sure would love to live their life where they don’t need a vehicle to get to work to get paid.After 10 minutes of waiting to speak with some the voice messages stop. After 15 minutes the phone hangs up on you. Ask me how I know.

Picking up truck was slow. Had tire issues and this pickup had no power points. On returning pickup service was excellent and they compensated me for my lost time.

After having a “NO FAULT” accident my insurance company arranged for the use of a vehicle rental, at the insurance company’s expense, while my vehicle was in the repair shop. Once my vehicle was repaired the rental car was returned and all was good at that time. Unfortunately two business days later a guy by the name of Omar, from Enterprise Rent a Car at 10222-178st in Edmonton Alberta Canada, called me up telling me that the insurance company had not yet paid his submitted rental bill, after just two days, and since they were not talking to Omar he asked me if the rental amount could be charged to my credit card for payment and that I could pursue reinvestment from the insurance company myself. Sounds a little crooked to me as they would most certainly be double dipping for profit. I did “NOT” agree, as recorded on my phone, to any such thing and Omar then” literally” hung up on me.Three days after that call there were multiple unauthorized fraudulent charges pending on my credit card with one amount of $469.56 actually being billed to my credit card. So now they have now billed both my insurance company and me in what appears to be a double billing attempt.I also did a video walk around when I both picked up and dropped off the rental car, Tuesday April 18 - Thursday April 27 of 2023, which everyone should do just in case they try to fraudulently charge for damages that were not done. My phone also records all calls coming in and out of my phone so YES" there is a recorded record of every conversation that I has had with Enterprise Rent a Car.Learn from my experience. This companies actions added insult to injury in an already traumatic event. Do not use this company and if your insurance has an alternative rental company to use then you should go with that alternative. Enterprise Rent A Car (and its affiliates) is no longer considered to be an honest or trustworthy company.Enterprise Rent a Car

Staff made excellent effort to accommodate but the cars being offered for rend definitely need an improvement. I had to switch 3 cars in one day at the end i end up canceling rental all together.First car had strong smoke smell, second squeaking noice wile reverse braking, third had a big chip in the front windshield. Also I was charged for gas even though I filled the tank with same amount I used for a day.On the plus side I did receive 20% discount for next time to use in any location .

These guys are GREAT! I would give more stars if I could. I picked up the rental last week, I was picked up from my house (Thank you Shourya)!The whole rental process is rather swift if you’ve checked in using the texts they send btw. The Apple CarPlay wasn’t working on the car with my phone, and (-special thanks to Suyash who spent a few minutes trying to make it work. Then someone else came out to help (sorry I don’t remember his name but thank you) who had an IPhone. He plugged his phone in, and mine started working right after.When I returned the rental, all of them remembered my name and greeted me (these guys are polite and friendly). And then the whole checkout process took less than 5 minutes and I got dropped off at my house!Thanks so much guys, I’ll be back soon for whenever I to rent a car again. You guys have a very HAPPY customer (me!).