Ann-Louise

Ordered a bracelet online and went to pick up today. Was very happy i did not purchase more items. Service was non existent, we were barely acknowledged. The lady took forever to find the paperwork and then even longer to match my id and purchase card to paperwork. At one point she picked up my id and cc and started walking away with it without explaining where and why. I literally had to stop her and say no no, you not walking away with my personal stuff.Took longer then expected and we felt really unwelcomed. Wont be back...at least to this location.

One of the worst jewelry stores I have ever been to! The staff is just terrible they judge you instantly and if you’re not buying they will walk away from you mid sentence. I was ready to spend $1000 yesterday, but I decided to go to a different store. They need to teach their employees what good customer service is. Absolutely flabbergasted with how terrible the service is. 0/5

The first time I came to get my engagement ring re-sized, the Sunday staff were really helpful (especially the shorter Indian(?) lady - she seemed really knowledgeable). Came back a few weeks later because it was too tight. This was fine because I don’t wear rings and don’t know my size exactly so there will be some trial and error. But the second time around, the staff were so rude (except for the same lady I mentioned earlier - she was on top of it and so efficient, so I’m giving an extra star just for her). I heard the other staff members talking about me right around the corner (P.S., corners aren’t soundproof!).Long story short, I will be picking up my ring and never coming back, nor will I be recommending your store to friends/family.

Had very terrible experience with a staff member @ Guildford location.Very unprofessional and unpleasant customer service worker.Was rude and doesn't even know her job.Doesnt even know the differences between how to greet a customer and how to talk to a customer. We bought a ring staff member took the ring inside for cleaning came out put the ring in the box after cleaning didn't show the ring to us and started checking it out without showing us the ring after cleaning and when i asked about the warranty she said every thing is included .the ring got scratches didn't inform us. We bought the ring and came home.My daughter noticed that the ring has scratches she and a friend went to return she was attended by the same lady and was so so rude to them .when I went back the next day to get a refund Manager told me that they will deduct 10% before refunds.Looks like they needed the 10% for nothing as they were short of money.The same sales worker went into the system and started the transaction for a refund doesn't even know the system show to refund another lady came to help her out.This 1 star is for another lady.I will never ever go back to this store again very very bad customer service won't recommend for others as well .BE ALERT

Ina and Richard was really helpful when I was buying earrings and they were really friendly and very helpfully to give open suggestions and excellent performance they did. I will come back for good customer service. Thanks to Specially INA for the good friendly customer service.

First off, I'm not the kind of guy to leave bad reviews for businesses, but today I was sad that I might miss my wife's birthday without a present.This year for my wife's birthday I decided to buy a necklace and found it on Ann-Louis.. (this review will shows why I am not an online order person)I place the order and when I received the pick up information email, I showed at store today (after driving and taking time off from work) and before they packed my item, when I checked it carefully, I realized that it was a used item because it was full of big scratches and wear, it seems that they send me used and returned item from Another customer has sent, but I paid for the brand new item.And their answer was that we got it from the main warehouseI fully understand that it was not the store staff's fault, but as a warehouse manager I have advice for the Ann-Louise warehouse team. Please make sure you receive orders in good condition before you receive any orders from your vendors and when you ship orders to your customers please make sure they are not defective or used. Because returning it from the customer's side, in addition to increasing shipping costs and reducing the profit margin, causes the customer's losses.Long story short, they told me we can give you your money back or order another one for youSince her birthday was so close and I don't have time to tried to find another form elsewhere in time, I reluctantly ordered the same one again, hoping that my new order would be brand new, unused and intact.The attached photos prove my claim

Absolutely amazing customer service provided by Ridhama. We went to browse around options for watch. After looking at couple of watches and checking price with her. We told her we would be back next day as we need some time to narrow down to which one we like. She was very patient and welcoming with our request to show us different watches. Anyways we came back within 10mins to buy the watch which was there closing time. She stayed after hours to help us out. Ended up buying three watches from her. Very genuine prices as well and great customer service. Would be coming back in few days to get watch strap adjustment done.

I want to be fair for everyone. To The guy who wrote about the watch which is named Mark. I was in the store when the incident happen. According to conversation I had: you dropped the watch and chipped the glass , the lady told you about chip and the possibility might happen, she says she will try her best to fix your watch. That is more then enough customer service but you keep yelling at her and did the bad review right after come out the store which is I saw .that is why I wrote down this

Nice ,Clean and we'll organized store with Best customer service .Thank you Ann Louise Guilford