Avis Car Rental

Outstanding service on a last-minute one way rental. Sherry and the people working there were kind and worked everything out. Highly recommend.

Brought back a rental after an afternoon rental, only put a couple miles on the car. Brought back a fuel receipt as well and preemptively handed it to the employee stating I only put a few miles on the car. As I was walking away I noticed the e-receipt come through for about 20 dollars higher than the estimate. Assuming it was the fuel fee (charged if you don't bring a fuel slip back) I turned around and quickly asked him for the printed receipt. Without even hesitating he quickly removed the fuel charge and mumbled the system adds that automatically." WHICH IS WHY I GAVE YOU THE RECEIPT IN THE FIRST PLACE. Absolute scam he was trying to run. He knew exactly what he was doing. Second time Avis has pulled this with me

This Avis location turned me into a loyal Avis customer! I have rented from them multiple times this year and have always been met with fast and kind service. The cars are always very clean and always ready for me the minute I walk in. I live in town, but it is always worth the drive out to the airport. And if you have a Costco membership, you can't beat the price at any other rental company.

Good experience with rental car. I drove Kia Sorento 2022. Our company paid for the services. Nice car!!! Don't know about price but it was probably expensive.

Booked a car for a late night arrival and during their stated open hours. There was no clerk from the time I arrived to their posted closing time. I had a 90 mile drive after arrival and no other options to complete my trip.

Trash ExperiencePicked up a car 2.5.23. Notified staff member of concerns about the noise the car was making. Ignored!This afternoon after only driving the car about 40 mi Tire popped and I was stranded on the side of the road.I had to call 3 different times through the directory and go to three different locations driving a car on a donut. No cars at each location, unable to transfer to a new car, rude customer reps, NO one helped. NOTHING was easy. Reps at each store were rude. No one offered a resolution to the safety issue. No one apologized for my experience. Took 5 HRS and 3 trips to different Avis locations & 3 directory calls before I could at least get a car that was running ok and had four tires. To Make This Issue WORSE: While going to get to 2nd car assigned - the agents attempted to give this car with a donut to another customer!AVIS do better & care about the safety of people renting. AVIS teach agents compassion, common sense, customer focused and solution services.Awful Experience NEVER again will I utilize this agency.

I would honestly recommend this Avis to anyone looking to rent a car in Grand Forks. Initially, I had rented a car with Enterprise, but due to a flight delay was unable to pick up the car as Enterprise had inexplicably closed for the day at noon.The Avis agent was sympathetic to the situation and worked with me to find the best and most cost effective solution to my problem.Phenomenal customer service. I would definitely rent from this Avis again in the future.

Should've went with Enterprise.People at the counter were decent but wasn't happy with outcome.

Will never rent here again. I was given polite service but charged extra day when returning car one hour and 47 minutes beyond 24 hour period despite vocalizing to employee of Avis that I am tardy and being told you're fine." I called to confirm charge and was informed that IN FACT I was not "fine" as Avis employee insinuated. I definitely would have kept car through remaining paid period if not under the impression given by Avis employee that I was "fine" when IN FACT I was not "fine". My inquiry/confirmation call was Avis' opportunity to redeem themselves but more of my time was wasted with stories of examples of other customers' experiences which consequently resulted in the insult to my intelligence. My suggestion for Avis is education in customer service for future business transactions as they have not earned my future business."

Needed a car as a military member in-between duty stations without knowing how many days exactly. Their website estimated around $2K for a standard SUV for a month. After all hidden airport fees and who knows what else fees, I ended up paying over $6K for 27 days with the typical there's nothing we can do response" That's around 4 full paychecks for a military member