HME Home Health

HME'S service is very good. Morgan is very knowledgeable.He is helpful and friendly making sure our needs are full filled. I highly recommend Morgan. He even has the cats like him.

Our experience working with HME to install a chair lift in our home was easy and smooth. We worked closely with Gavin who is well informed on the product in hand as well as competitor's products to better educate us on differences with functionality, installation and maintenance. He was available when we needed in and out of regular business hours. Installers took their time and were not rushed to their next installation and rather sat down and walked us through all functions until we were comfortable. Thank you Gavin & HME team.

HME was recommended to my husband from one of the staff at his Dialysis unit to purchase a chair lift. When Gavin, the representative for HME came to our home he was so kind and informative. He didn't try to rush us into making a decision. A few days later we had the chairlift installed.The 2 fellows that installed it were very professional and took their time to explain how the system worked and did an excellent job. Overall we would not hesitate to recommend HME to anyone that needs medical equipment.

My mom needed some assistance with getting up from using the toilet in her bathroom. I was referred to HME by a close friend. David one of HME's sales consultants was very knowledgeable, and understanding of my mom's physical limitations. He was able to choose the right equipment for my mom's bathroom which were grab bar handles to assist her in standing up when getting off the toilet. Overall, David's professionalism, outstanding level of expertise in medical equipment and kindness made for an awesome experience. I would highly recommend David from HME to anyone in need of help with medical equipment.

I just inquired about a lift for my Mom from HME Home Health. The communication was excellent with a very quick confirmation and in person follow up. Sabreen Bains was super helpful. She listened to my needs and questions and was accommodating, helpful, and professional. Her patience and understanding was exceptional giving me all the information I needed to make an informed decision. She was incredibly respectful in her manner and gave me the confidence to rent the lift and accessories. The lift will be delivered in two days! Thank you Sabreen - Lize

Best disability facilities in Richmond, fantastic service, Shannon did a lot of help for my mom to choices the most suitable facility. Also the price is really reasonable. Thanks HME

My elderly mother lives in a long-term care facility and can no longer walk. I was advised one recent evening that her wheelchair was broken and locked in a tilted back position. I left a voice message and received a return call from Gavin within a few hours. He advised me that he had already sent a technician to look at her wheelchair. I met with Mark who promptly diagnosed and repaired the wheelchair. He was courteous and thorough. We have been customers of HME Richmond for several years and would highly recommend them.

UPDATE: There was actually a 5 YEAR manufacturer's warranty of the stairlift gearbox that HME refused to acknowledge! One letter to the manufacturer Bruno and they sent the part FREE that was installed by Home2stay (a far more professional & honest customer). So it would appear VP Michelle was LYING about contacting the manufacturer and there being no warranty left! Let that sink in...what other explanation is there?The most vindictive, unprofessional business person I've ever dealt with, and all I do is business.I recommend you DO NOT let vulnerable family members buy from this company as they tried to get my disabled veteran 80-year old father to spend $5,000 on a new machine or $3,000 on a repair when the whole time it was still UNDER WARRANTY! Just appalling behaviour.Absolute soulless rip-off company who will screw over vulnerable seniors first chance they get!I suspect these reviews are fake. Stairlift catastrophically broke inside the gear box a month at the end of warranty and all they did was instantly try to sell my 80 year old parents a new one. Kept saying they’d contact the manufacturer to try and get it covered but instead just ignored us promising to call back over and over for months...nothing! Disgraceful business, I’ve never encountered anything like it, especially selling products designed for the vulnerable in society. We’ll be looking to take legal action now.

I just had the most pleasant experience purchasing “age in place” home care equipment for my parents from HME Home Health. The company was extremely responsive, accommodating, helpful, and professional in dealing with my many questions and needs. I want to give a special shout out to Mr. Gavin Dhanoi (and his colleague Mark) for their exceptional customer service - Gavin personally sealed my deal and secured me as a customer - he was simply wonderful to deal with. Many thanks - Michael

I have purchased and maintained medical equipment on Vancouver Island for 20+ years and have found the support and service we received from HME to be amazing.i would recommend this company to anyone interested in purchasing , renting or repairing medical equipment on the island.