Ebike Universe

I am an unhappy Daymak customer.Daymak sold me a defective blue Tokyo E-Bike. I bought my E-Bike at the Oakdale location, for around $1,300 dollars. Before I bought my E-Bike, I asked Marsha (Daymak employee), for a receipt, and invoice. I said I wanted something to prove that I purchased one of your E-Bikes, and all she did was asked me to sign a document that was a warranty, and she kept it at the E-Bike shop.I was told by one of the male employees who work there to look straight ahead when I drive an E-Bike. They didn't have a proper terrain, for me to test their e-bike. I drove my e-bike in a small parking lot before I purchased it. I was told by Frank (Daymak employee) that short test drives are made with their E-Bikes, and this was after I bought my E-Bike.It did not take me too long, for me to notice that my new E-Bike was defective. When I drove my E-Bike, I would stop at red lights, and then I would look at my LCD display. My LCD display was showing me that my E-Bike was not properly functioning.I paid, for a delivery truck to come, and pick up my E-Bike to bring it to their shop when it was probably still under warranty. After my E-Bike was examined, it was delivered back to me, and I think it was damaged. When I drove my E-Bike, both of my mirrors were spinning in circles. Daymak sent me a new battery, and charger, and what they gave me did not solve my problem.One of the male employees who I spoke with at Daymak said to me there is nothing wrong with your E-Bike, and my E-Bike was probably still under warranty.I contacted two different E-Bike shops, so I can get a second, and third opinion about my defective E-Bike. I was told to make sure their is enough air in my tires. I tried putting more air in my tires, and this did not solve my problem. I was also told that the quality of my battery, and my weight were the reasons why my E-Bike was not able to go 40km - 50km.My Tokyo E-Bike was suppose to go in distance 40 - 50 km with a full charged battery. I should have been driving about 8.6km Monday to Friday to get to my destination, and another 8.6km to get back home. If I remember correctly, my E-Bike went over 8.6km on each trip.My E-Bike should have been driven about 17km, for two trips per day.My E-Bike was going around 22km in distance, and when I reached near 22km, then my E-Bike started to slow down, and sometimes it stopped.I was driving my E-Bike in warm, and cold weather. On one of the routes I took, I was driving over one small hill on a road.During the winter season, I was able to drive my E-Bike, for around 11km, or 12km in distance, and around 22km in warmer seasons, and I used a full charged battery.I had two accidents with my E-Bike. When I parked my E-Bike, it fell on one side. Because I let go of both of my handles. I did not put my kick stand on the ground, and as a result my E-Bike fell on one side, and then one of my mirrors cracked. The second accident I had was me losing control of my E-Bike, and then I fell off backwards on the road. My E-Bike trunk detached itself from my E-Bike, and their is a large crack on the side of my E-Bike.The last conversation I had with Frank was not good. Frank refused to give me a full refund, and he refused to exchange my E-Bike. Frank told me that customers are not going to want a used E-Bike if someone test drives it, for 15km - 20km. I told him I would have never bought an E-Bike if I knew their E-Bikes did not have a long test drive.Lastly I will not be buying anything anymore from Daymak.

A very good and invigorating experience to the e-bike world! I thank the staff for their knowledge and patience!

Very disappointed in the North York customer service. Had my bike picked up for a tire repair and bearings, now after spending 648.00,my tire makes a constant rubbing sound, I found the old bearings in the headlight which they forgot to bolt back on, and they insist its not their problem. Terrible customer service.

Purchased Rogue from them and it came in POOR condition. Display panel was broken (not water resistance at all now), scratches everywhere, leftover paint on the side of the seat, the seat cannot be locked in properly and the kick stand was bent. It was bad to a point that it was not functional. I had to talk to their production manager Mr. Akili about how unsatisfied I was and I wanted to return the product. He said there's a mandatory 20% restocking fee with it or they can send me those broken parts to get it fixed. Restocking fee applies when an item gets returned and be restocked, this item is so broken and they are asking restocking fee from me? I asked him if I will get reimbursed by having a professional to replace my parts and that's when he stopped replying my e-mails nor picking up my phone calls for two weeks. I did not feel comfortable replacing and rewire my display panel at all not if I was ever specialized into electrician or anything like that. When I tried to talk to Mr. Akili more deficiencies and concerns, he would cut me off by saying Thank you

Ali was very helpful and was even kind enough to give us a free helmet and lock without me asking. He was prompt in responding and generally Greta to deal with. I’d recommend them to anyone looking for an e-bike.

Highly Recommend buying any thing from this place. Also A big thank you to Khalid for all of you help. Told me what I needed and Even sent me the like how to get a new Batterie. :):):) My son is the happies kid ever.

DAYMAK is the worst e-bike and the after-sales service I have ever seen. I am in the scooter Li-ion battery trade for 3 years all my customers complain DAYMAK a horrible experience. I also have two incidents with them. I never recommend DAYMAK or E-BIKE UNIVERSE their service partner as good business places to go. THEY WOULD LIKE TO KEEP THEIR HANDS ALWAYS IN YOUR POCKET.INCIDENT 1I went with my DAYMAK ROME E scooter bike to get repaired a steering issue. First, they charged $ 65 CAD saying that they charge one hour labor to find out the issue. They promised they would call me within two days and email my receipt for the payment since the printer did not work. I did not get any call or e-mail. I went after a week. They looked at me just like I came to rob a bike since they could not find any record and I didn't have any document. I found my scooter was parked with the others. I pointed out it. A guy went to it and asked for my name and got verified it is as my e-scooter. Then they told a part called Triple tree is not available in the stock and asked for a week to find it. I went for several weeks and they could not find it. A guy was trying to explain that my bike is 3 to 4 years old and they do not carry parts. I told them it has run less than 100 Km even though it is 3 years old. He was telling me that they do not have a responsibility to import parts for old e-scooters they sold. THIS IS THE AFTER-SALES SERVICE OF DAYMAK. Never buy it if you want to save your money. The payment invoice and pictures are attached as the witness.INCIDENT TWOI asked for a pair of front signal lights and a rear signal light for a DAYMAK Rome e-bike they sold. The salesgirl called a guy inside and asked him to find whether they are in stock. My bike was inside there garage but he never tried to match the parts with it. He came with some signal lights and told me they are good for DAYMAK ROME. He took my credit card went inside the store and came with the invoice and the signal lights. I found the Invoice was wrong. It mentioned two rear signal lights and one front signal lights. He didn't want to change it. He said It is okay since the price is the same" I took them home and found the pair of front signal lights are different than the original. The sales guy has given something totally different. After two days I went to get them exchanged. Another guy came out and told me

i had my boomerbuggy x in to get the engine star/stop button fixed and they did not fix it they said they fixed a broken wire witch was not the problem the problem was the battery in the button. they wont give a refund back for some thing the don't fix.

Bought my first bike from these guys and it was delivered with a flat tire and hole in the seat which they took back and delivered another. That one lasted a long time. Needed some parts and was told that the parts will never come in. Bike was 2 years old. After much debate I bought a second one from here even though I really didn’t want to. About a month after the bike makes a loud grinding noise so I get it in to the shop. Mechanic later tells me it’s this BUT because this and that is rusty they need to be fixed before sending it back. THEN the “work” they did do was novice at best. Broke a chain cover, added a second, breaker switch, supposedly changed out the part but looked like they just cleaned it up, and on top of it sent it BACK to me missing screws!!! Also I had asked for the old parts back and was told they had thrown them out. Needless to say not happy with this location. Bad customer service and won’t be going back to them for anything!!!! They act like your buddy and there for the customer but they really aren’t.Save the headache and go somewhere else.

I am a senior with poor mobility. Boomerbeast 2D is ideal for my cabin in Muskoka with the hilly terrain. The person in the main showroom (Ali) was very helpful in all aspects of the transaction. Thanks.