Petland Capilano

Always a good experience for me.The staff are very friendly and knowledgeable, always know when the don't actually know something, and are quick to help.The 30% markup can sometimes be a bit higher on some of the reptiles, so you can occasionally get a bit lower price on things if you try.There are 3 dedicated parking spots for the store, however there are lots of parking spots in the parking lot out front of Safeway.They don't have dogs here, however they occasionally have some cats to adopt. They also have ferrets and a parrot currently.The fish and reptile section gets cleaned regularly and they are more than happy to let you hold something if you want.Overall, I'd say it's quite good. I've developed good relationships with the staff there over the years and always get useful help.

asked about dog harnesses as the one i had for my dog wasn’t fitting his needs anymore.the young employee that was helping me had no idea and showed me to a couple but none that i wanted. hung around for a little bit longer deciding if i wanted to just grab one & try it (also just letting my dog check out the birds and get a little exposure) and then the assistant manager came over and asked if she could help with anything.immediately found me exactly what i wanted and spent some time fitting the harness on my dog & making sure it worked.wonderful experience! left feeling so happy :) and doggo was well loved!!

We use this pet shop pretty frequently and the staff are always attentive and helpful. They have an awesome selection for almost any pet you could have. We love to come as you can quickly give a bunny or a guinea pig a little pat as you enter the store to make your purchases. We lovingly refer to it as the free zoo". This location almost always has what I'm looking for."

Great selection for all pet supplies. Staff is hit or miss with their knowledge on the products.

The employees at this place are very rude!!I called today at 7:15pm, and asked if someone was available to trim my rabbits nails (I know last minute because they close at 8pm). I asked a girl named Emma if I could come in even though they were closing soon and she said yes as long as it’s by 7:45pm. I rushed there and a very rude male employee (didn’t get his name) started arguing with me about how I was never told to come into the store and there’s nobody there to cut my rabbits nails. (Even though I never talked to him on the phone). Emma just stood there and didn’t say a thing.What I am most disappointed about is the lack of accountability and professionalism. Nobody apologized or admitted they were in the wrong. I’ll never go back to this place!

Everything is way overpriced. Dam near $8 for a simple box of Milk bones. Yet the Safe Way next door sells the same box for $4.25. That's just a disgusting mark up. Knowing Safe Way is still making money selling the same product for half the price. A simple tiny stuffed toy starts at $15. The only perk to the store is you get to take your pet in with you.

If you spoil your pet, this place has a seemingly great variety for the area of capliano. It is a little pricey but they support a local cat tree maker. His craftmanship is A1 and in my opinion, better than the brand name ones. They will build your cat tree stand on the spot. They have a buy 10 of the same beamd and size, get one free.

The staff here are amazing! They are always friendly and accommodating when our kids just want to come in for a visit. This past weekend we stopped by to pick up our first pet for the kids, a little syrian hamster. Katie was awesome and very knowledgeable and took the time to explain care requirements and recommendations for appropriate food choices. Thanks Katie!

Pretty good here, staff is friendly and very helpful! Doesn't always have the best prices, but for the most part, decently gauged.

Very knowledgeable and friendly staff, we are new to owning bird and their advisors were able to tell us everything we need to know or watch for in their care, they were also extremely friendly to my children, giving them the opportunity to hold a bunny for the first time in their store. Our go to for pet care!