Peoples Jewellers

Very disappointed in customer service. Don’t remember the name of rep, only can remember that she was Asian. Accident happened on 14th May, 2023. We came to buy gift for my birthday, turned out they were closing the store in 20 minutes. Rep was very rude, was annoyed by asking to show us different necklaces. When I was asked to show me other jewellery, she said that I will not like it and there is no need to try it. Every time I was asking to try something, she gave me unwanted advice. Never felt so unwelcome in jewelry store. Will rather buy myself gift at another store.

Was in the mall today to look around at wedding bands and decided to walk into peoples. Shawn (I hope that's the correct spelling of his name) was so helpful and so patient with us. He gave us great advise on the different styles and ultimately made our decision to purchase so easy. Was such a delightful experience.

One star for the Quality of Jewelry,Zero stars for the horrible staff! Unfriendly. Uninterested. Uninviting. They look like you are annoying them just by walking in the store. They always have frowns on their faces. Maybe they're unhappy in their work. Maybe they have a bad boss. Not sure. But I will never step foot at this location again.

I had a great experience with the staff at Peoples Jewellers during my appointment, especially with Mrs. Armina. I want to take a moment to thank Mrs. Armina for her help in guiding me through the process of finding the most beautiful ring in the store and for the honest information. She was so patient showing me different options and also waiting for me to make my final decision between two beautiful rings. I love my new ring! I love the way I was treated in the store. Mrs. Armina is a real professional. All questions I asked she was able to answer. Thank you, and I will come again soon!

I came and visited the People’s location at Yorkdale since i was browsing for my mom’s birthday gift. Despite that I didn’t end up buying jewelry and store was busy, I had an outstanding experience. Staff name Shawn was knowledgeable, polite, professional and simply wonderful to deal with. He went above and beyond to provide assistance and that makes me want to come back cause i feel very welcome by this person. Thank you

Bought a Necklace here for a girl and they were very patient with me. A very nice (what appears to be based on ethnic features) elderly African America woman assisted me in a personal order in which I ordered the necklace to the store. Service and jewelry is up to standards. But can you get a better box that doesn't collect so much dust and have better corners.

Went to pick up an online order and waited for at least 15 minutes. Walked in and only 2 ladies were working on a Friday and one guy behind the desk. As soon as I walked in he said he’s not working but later greeted other people who sat in front of the desk and started to chat with him. A lady walks by and I said ‘Hi, we’re here to pick an online order’, she nods and left. I understand you and other associates are helping others but do not be rude and ignore other customers who are waiting. Other customers came waited and left. Best thing to do is have your item shipped home at least this way you won’t be ignored.

I was yesterday at this location. Gina helped me and she was amazing. She was very professional and lovely. She tried her best to solve an issue I had with my return, she spoke to her manager and I was extremely satisfied with her services. She was very patient and she stayed beside me assisting me in ever question and concerns until I chose a lovely piece. They had sale all over the store. Gina gave me her time and attention. Gina was very dedicated and respectful. I’m very grateful for her help. I highly recommend this location. Thank you Gina: you were AMAZING!

I took a bracelet there for repair. I got the protection plan, which I didn't know it has a lifetime guaranteed! My son purchased the bracelet for Mother's Day 13th years ago. Customer service was very good.

I would say this used to be one of the good locations before. Unfortunately after some recent experiences, I would never recommend this store location to anyone. It's overrated. Firstly, my partner went in January to get a repair done on a jewelry he bought me; they declined and said no, they aren't taking any repairs. He only went to Yorkdale to get this repaired. Now today, he finally goes to get 2 items repaired. This lady can't even find the orders. I had to go out of my way, look up each receipts and emails to find the receipt. There is a reason that upon purchase, we provide emails and phone numbers. My partner dealt with Regina today, and she wasn't helpful. She declined fixing my earring because my partner didn't bring the other pair. That's ridiculous. Service is super slow. Something that needs to take 10 mins, is taking 40 mins. Everytime we visited this location, there has been mistakes. We've given chances on chances since my partner gets me jewelry from this location 2-3 times a year. Well I'm sure there are other locations or places wanting my business better than this one. Please hire people that have knowledge of your policies as well.