The Auction Network

I advise One and all to be careful with your purchases that have been placed up for auction that are returns through Amazon . ...As Amazon will deactivate these device, on there side and it is completely useless....Stating item was lost or stolen. I have contacted asking for a refund on the products and after the First email showing it was purchased from the(invoice sent). They refuse to reply even though automated email received saying we will reply in 1-3 days... It is a scam with this company, and be warmed they are out for your money only! Hence fourth they easily add an email once review is written to say they are helping you, yet somehow all previous email you have sent then are lost and you have start from zero. Once emails resent same process they disappear yes I am talking about the person running under the name AN. I work in Customer service area and must say this company is lacking in this area. I strongly recommend you take your business elsewhere....It is not the cost of the item for me, it is the principle that are selling/auctioning items they know are deactivated.Once again reply issued is full of IT. Company never offered a refund,at any time ...and just trying to make themselves looks good....I have all emails received and they are once again Auction Network are misleading you with with there replies...Unfortunately Zero rating cannot be applied as it is what you deserve! You stated correctly amount of 22.50$ is not the issue and the issue is that you knowingly auctioned off a deactivated product ...and will not accept responsibility for your actions !.Big thumbs down to this business

UPDATE [Oct 26/22]: Subsequent purchases made using the generous store credit that was offered to me went off flawlessly, with items being shipped quickly and without issue.UPDATE: As of the end of March, I have finally been refunded for the purchases that I did not receive. The auction house offered me a $250 credit towards future purchases, but I am still quite hesitant about doing business with them moving forward. I have revised my review score from a 1 to a 2. This review will stay posted, as four months with very little correspondence, all of which was initiated by myself, was unacceptable when considering the cost of the initial purchases.I made several VERY expensive purchases from this auction house in December and January, and the items have never been shipped. I have never been billed for shipping or received any notice that the items were shipped. Of course, they were more than happy to bill me for the items immediately after the auctions ended. Any e-mails I've sent over the last few months voicing my concerns have been dismissed with empty platitudes about how, We'll send this to our team and have them look into it

Working with Auction houses can be very frustrating because they concentrate on Auction Lots & neglect Customer Service. I recently bid on some lots at Auction Network & due to some Meds I was taking for Spine Surgery a week ago, I twitched & accidentally ended up with a lot I didn't want. Now I'm thinking, Oh Boy , this is going to be a nightmare. However, their C S department understood, gave me credit immediately. NO HASSEL. One text and done. That is unbelievable in this business. Thank you so much. I will continue to be a customer.

I would have preferred to give -stars if it had option. I played some bids on .999 bullion Gold, Silver and Platinum BARs because as per my knowledge worldwide there is min weight of gold BAR to call it a BAR. When I reached for pick up, totally surprised because it wasn't BAR its JUST TINY STRIP WEIGHT 1/2 GRAINS AND 1/4 GRAINS which you can buy online on Amazon lesser than I won in this auction.I realized that these guys are not mentioning weight of gold INTENTIONALLY so we (people) can play bids and increase it to max. Just imagine the GOLD BAR (not even falling in Bar catagory) plus some other junk items (hardly 6 to 10 in box ranging form $3 to $15) you won for $255+premium+tax+drive to pickup from Kitchener and you can get it only for approx less than $50. Totally scam!!!!I don't have experience with other stuff on this auction network but I WOULD RECOMMEND DON'T PLAY BIDS ON GOLD, SILVER AND PLATINUM BARs UNTILL THEY ARE ARE MENTIONING WEIGHT OF BAR (WHICH IS NOT ACTUALLY A BAR).See all my pictures and decide yourself if it's a BAR or some junk to spend your hundreds of $$ on.I spent my $2000 on getting this JUNK! Total weight is even not 1 gram and I could have spent it to buy good amount of GOLD from market.DECIDE YOURSELF IF IT WORTH FOR YOU AND SPEND YOUR MONEY CAREFULLY ON THIS AUCTION!!!

When one experiences great (or not so great) Customer Service, I believe it’s important to share with others.Happy to give 5 stars to the Customer Service Team at Auction Network. I successfully bid on 2 items and on the day I was supposed to pick them up, I got a call that the items hadn’t arrived at the warehouse and that they would ship them to me, at their cost.When the items didn’t arrive at my home on the date promised, I followed up via phone/email. It took a couple of days to hear back; I got an email and a follow up call from Ryan confirming that the items had shipped from their warehouse.I received my items, with huge thanks to Ryan and the rest of the Customer Service team. Pleased to say that I’ll remain a frequent and long-term Auction Network customer.

The minimum bid for the item I bought was $125. They entice you by titling .999 pure gold bar. The gold I got was worth 1/2 grain and can't be worth more than $5. The linens in the box I got have price tags and are collectively worth less than $50 RETAIL. I'm not sure how they can place a minimum bid at $125 and not have at least $125 of merchandise in the box. And when I went to pick this up, the box had SOMEONE else's name and invoice number on it. When I asked about this the guy peeled it off and said don't worry about it.Edit: The Auctioneer reached out to me in less than 12 hours volunteering a full refund and apologizing for the mix-up as it is clear that I received the wrong box. I was informed these are not the goods that would be included into a box with a minimum $125 bid. I have updated my review from 1 star to 4 based on the expediency of the refund. I can't in good consciousness give the review 5 stars because A) This happened in the first place. B) I am still of the opinion that these goods shouldn't be in any box regardless of the minimum bid. C) The advertisement of the Gold Bar is still an unethical practice as it is the main title for the product and relatively speaking is worth practically nothing.

I'm changing my review to 5 stars. After having Auction Network reach out to me to correct the mistake as well as apply a credit to my account. It has changed my perspective and I look forward to trying this Auction House out again. Thanks You Ryan for all your kindness.I'm giving Auction Network one star. I have participated in many different auctions and have never had any issues with other Auctions. My reason for giving this Auction house one star is for the following reasons: the customer service is not very great, It takes forever to get feedback. Shipping took almost three weeks, and the biggest reason why they are getting 1 Star is because after excitedly waiting, weeks for my winnings to arrive. The one item I was really looking forward to receiving, turned out to be pretty much an empty box. I feel taken advantage of as I only ended up receiving two out of the five pieces that the item should have had. I feel this item should have been advertised and sold completely as parts. The item is completely useless to me and I feel so silly for even bidding on it. This experience has pushed me away from doing auctions. Update: Auction Network has reached out to me to make things right. They have apologized and have offered me a refund for the Fire Maple Stove, as there was significant discrepancy with this item. As for shipping they have stated they are using another company, so they'll be able to serve their customers better.

This 2.5 kt Zircon gemstone was absolutely stunning , much nicer than described , having it set in a 14K yellow gold ring for my daughters birthday stone . local jeweler did not believe what I paid for it. also fast dispatch and delivery Many Thanks , John in BC Canada.

EDIT: The auction house reached out to me and we've been able to clear everything up. I can honestly say that once learning of the issue - the customer service has been top notch and I will be a customer again.Original Review:Out of 4 purchases here, I've only had 1 go off without a hitch. Emails go ignored and unread. Reply rate is lower than 30%. 2.5+ weeks since auction date and still did not receive my item, with multiple emails asking for a status update.Prompt to collect payment, but disregards emails.

Update: I am changing my review from 1 star to 3 stars as they refunded the missing and broken items. I still can't give them more than 3 stars as they knew from the beginning the items had issues which they didn't clearly mention in the description.===== Original Review ====Broken and missing items !!- They sent a broken vegetable chopper and they didn't mention anywhere on the posting that it was broken !!- I also ordered a blender for which they sent only the jar and cup without the blender itself !!! what am I supposed to do with a jar without a blender !!!